FCC Consumer Complaints – 20 June 2017
Introduction
A total of 1300 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 20 June 2017, this was higher than the 1025 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 824 complaints.
Key statistics
- Total complaints
- 1300
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (824)
- Most reported state/territory
- California (146)
Where the complaints came from
The 1300 complaints recorded on 20 June 2017 were submitted from 857 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 146 | 11.2% |
| Florida | 102 | 7.8% |
| Texas | 90 | 6.9% |
| New York | 84 | 6.5% |
| Pennsylvania | 68 | 5.2% |
| Georgia | 55 | 4.2% |
| Illinois | 49 | 3.8% |
| Colorado | 48 | 3.7% |
| Alabama | 45 | 3.5% |
| New Jersey | 42 | 3.2% |
| Other states and territories | 569 | 43.8% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 1032 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1032 | 79.4% |
| TV | 145 | 11.2% |
| Internet | 95 | 7.3% |
| Radio | 20 | 1.5% |
| Emergency | 4 | 0.3% |
| Request for Dispute Assistance | 3 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
1032 complaints were recorded in this category, representing 79.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 824 | 79.8% |
| Billing | 94 | 9.1% |
| Availability (including rural call completion) | 34 | 3.3% |
| Equipment | 23 | 2.2% |
| Privacy | 16 | 1.6% |
| Number Portability (keeping your number if you change providers) | 15 | 1.5% |
| Junk Faxes | 14 | 1.4% |
| Interference (including signal jammers) | 6 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.2% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
| Open Internet/Net Neutrality | 1 | 0.1% |
| Rural Call Completion | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
145 complaints were recorded in this category, representing 11.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 80 | 55.2% |
| Availability | 24 | 16.6% |
| Equipment | 17 | 11.7% |
| Loud Commercials | 12 | 8.3% |
| Indecency | 9 | 6.2% |
| Interference | 3 | 2.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
95 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 41.1% |
| Speed | 17 | 17.9% |
| Availability | 14 | 14.7% |
| Privacy | 8 | 8.4% |
| Equipment | 7 | 7.4% |
| Interference | 6 | 6.3% |
| Open Internet/Net Neutrality | 4 | 4.2% |
Billing accounted for the largest share of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 824 complaints relating to unwanted calls were recorded on this date, representing 63.4% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (214) 974-9437 | 47 | 5.7% |
| (978) 731-9112 | 4 | 0.5% |
| (215) 717-8782 | 3 | 0.4% |
| (612) 248-1141 | 3 | 0.4% |
| (732) 226-8598 | 3 | 0.4% |
| (844) 852-8083 | 3 | 0.4% |
| (845) 670-1130 | 3 | 0.4% |
| (203) 529-8961 | 2 | 0.2% |
| (205) 526-3460 | 2 | 0.2% |
| (215) 863-9941 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (214) 974-9437 | 21 | 2.5% |
| (866) 978-5403 | 3 | 0.4% |
| (978) 731-9112 | 3 | 0.4% |
| (213) 493-3950 | 2 | 0.2% |
| (303) 848-4897 | 2 | 0.2% |
| (310) 494-2474 | 2 | 0.2% |
| (318) 542-4347 | 2 | 0.2% |
| (330) 954-6941 | 2 | 0.2% |
| (425) 994-7713 | 2 | 0.2% |
| (440) 261-7664 | 2 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (214) 974-9437 stood out as the most frequently reported business contact number.
- (214) 974-9437 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.