FCC Consumer Complaints – 21 June 2017
Introduction
On Wednesday, 21 June 2017, 1189 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1300 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 753 complaints.
Key statistics
- Total complaints
- 1189
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (753)
- Most reported state/territory
- California (140)
Where the complaints came from
The 1189 complaints recorded on 21 June 2017 originated from 793 cities across 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 140 | 11.8% |
| Texas | 85 | 7.1% |
| Florida | 82 | 6.9% |
| New York | 66 | 5.6% |
| Georgia | 45 | 3.8% |
| Pennsylvania | 44 | 3.7% |
| Virginia | 42 | 3.5% |
| Colorado | 41 | 3.4% |
| Illinois | 40 | 3.4% |
| Ohio | 40 | 3.4% |
| Other states and territories | 560 | 47.1% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 949 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 949 | 79.8% |
| Internet | 107 | 9.0% |
| TV | 104 | 8.7% |
| Radio | 23 | 1.9% |
| Accessibility | 4 | 0.3% |
| Emergency | 2 | 0.2% |
Phone complaints
949 complaints were recorded in this category, representing 79.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 753 | 79.3% |
| Billing | 61 | 6.4% |
| Availability (including rural call completion) | 45 | 4.7% |
| Equipment | 27 | 2.8% |
| Number Portability (keeping your number if you change providers) | 14 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.4% |
| Junk Faxes | 11 | 1.2% |
| Privacy | 10 | 1.1% |
| Interference (including signal jammers) | 7 | 0.7% |
| Rural Call Completion | 4 | 0.4% |
| Open Internet/Net Neutrality | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
107 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 37.4% |
| Availability | 26 | 24.3% |
| Speed | 16 | 15.0% |
| Equipment | 8 | 7.5% |
| Open Internet/Net Neutrality | 6 | 5.6% |
| Privacy | 6 | 5.6% |
| Interference | 5 | 4.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
104 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 57.7% |
| Availability | 13 | 12.5% |
| Indecency | 11 | 10.6% |
| Equipment | 8 | 7.7% |
| Loud Commercials | 5 | 4.8% |
| Privacy | 5 | 4.8% |
| Interference | 2 | 1.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 753 complaints relating to unwanted calls on this date, representing 63.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (214) 974-9437 | 6 | 0.8% |
| (315) 258-1043 | 6 | 0.8% |
| (205) 644-8241 | 2 | 0.3% |
| (209) 206-9771 | 2 | 0.3% |
| (213) 893-8198 | 2 | 0.3% |
| (215) 863-9947 | 2 | 0.3% |
| (334) 600-2304 | 2 | 0.3% |
| (336) 477-1069 | 2 | 0.3% |
| (409) 965-5785 | 2 | 0.3% |
| (516) 502-5718 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 295-3953 | 7 | 0.9% |
| (315) 258-1043 | 6 | 0.8% |
| (214) 974-9437 | 4 | 0.5% |
| (215) 863-9947 | 3 | 0.4% |
| (205) 644-8241 | 2 | 0.3% |
| (209) 206-9771 | 2 | 0.3% |
| (281) 573-0529 | 2 | 0.3% |
| (334) 600-2304 | 2 | 0.3% |
| (346) 900-0385 | 2 | 0.3% |
| (409) 965-5783 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 295-3953 was reported slightly more often than other business contact numbers.
- Several caller ID numbers were reported multiple times, with no single number clearly ahead of the others.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.