FCC Consumer Complaints – 22 June 2017
Introduction
A total of 1258 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 22 June 2017, this represented an increase from the 1189 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 822 complaints.
Key statistics
- Total complaints
- 1258
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (822)
- Most reported state/territory
- California (145)
Where the complaints came from
Reports recorded on 22 June 2017 show 1258 complaints originating from 830 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 145 | 11.5% |
| Florida | 94 | 7.5% |
| Texas | 78 | 6.2% |
| New York | 74 | 5.9% |
| Pennsylvania | 54 | 4.3% |
| Washington | 50 | 4.0% |
| Ohio | 47 | 3.7% |
| Illinois | 43 | 3.4% |
| Michigan | 42 | 3.3% |
| North Carolina | 42 | 3.3% |
| Other states and territories | 588 | 46.7% |
Location highlight
Complaints in California were reported across 104 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 1025 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1025 | 81.5% |
| Internet | 108 | 8.6% |
| TV | 105 | 8.3% |
| Radio | 15 | 1.2% |
| Emergency | 4 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
1025 complaints were recorded in this category, representing 81.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 822 | 80.2% |
| Billing | 92 | 9.0% |
| Equipment | 36 | 3.5% |
| Availability (including rural call completion) | 18 | 1.8% |
| Privacy | 15 | 1.5% |
| Junk Faxes | 13 | 1.3% |
| Number Portability (keeping your number if you change providers) | 13 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 9 | 0.9% |
| Interference (including signal jammers) | 5 | 0.5% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
108 complaints were recorded in this category, representing 8.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 32.4% |
| Availability | 24 | 22.2% |
| Speed | 16 | 14.8% |
| Equipment | 11 | 10.2% |
| Privacy | 10 | 9.3% |
| Interference | 8 | 7.4% |
| Open Internet/Net Neutrality | 4 | 3.7% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
105 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 58 | 55.2% |
| Availability | 15 | 14.3% |
| Equipment | 14 | 13.3% |
| Indecency | 8 | 7.6% |
| Interference | 5 | 4.8% |
| Loud Commercials | 4 | 3.8% |
| Open Internet/Net Neutrality | 1 | 1.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 822 complaints relating to unwanted calls on this date, representing 65.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (317) 202-1743 | 6 | 0.7% |
| (800) 808-0801 | 6 | 0.7% |
| (216) 421-8619 | 5 | 0.6% |
| (539) 444-9056 | 4 | 0.5% |
| (650) 771-5765 | 4 | 0.5% |
| (337) 422-7234 | 3 | 0.4% |
| (987) 297-3703 | 3 | 0.4% |
| (202) 590-7109 | 2 | 0.2% |
| (208) 932-4524 | 2 | 0.2% |
| (214) 974-9437 | 2 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- Several caller ID numbers were reported multiple times, with no single number clearly ahead of the others.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.