FCC Consumer Complaints – 23 June 2017
Introduction
On Friday, 23 June 2017, the Federal Communications Commission recorded 1235 consumer complaints relating to telecommunications services, this was lower than the 1258 complaints recorded the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 886 complaints recorded.
Key statistics
- Total complaints
- 1235
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (886)
- Most reported state/territory
- California (126)
Where the complaints came from
The 1235 complaints recorded on 23 June 2017 were submitted from 813 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 126 | 10.2% |
| Florida | 99 | 8.0% |
| Texas | 81 | 6.6% |
| New York | 72 | 5.8% |
| Georgia | 50 | 4.0% |
| Ohio | 45 | 3.6% |
| Pennsylvania | 43 | 3.5% |
| Virginia | 39 | 3.2% |
| Arizona | 37 | 3.0% |
| Illinois | 37 | 3.0% |
| Other states and territories | 606 | 49.1% |
What the complaints were about
The complaints recorded on this date fell into 4 different complaint categories. Phone was the most reported category, with 1043 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1043 | 84.5% |
| Internet | 91 | 7.4% |
| TV | 81 | 6.6% |
| Radio | 20 | 1.6% |
Phone complaints
1043 complaints were recorded in this category, representing 84.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 886 | 84.9% |
| Billing | 70 | 6.7% |
| Availability (including rural call completion) | 23 | 2.2% |
| Equipment | 18 | 1.7% |
| Privacy | 12 | 1.2% |
| Number Portability (keeping your number if you change providers) | 9 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 8 | 0.8% |
| Interference (including signal jammers) | 8 | 0.8% |
| Junk Faxes | 7 | 0.7% |
| Open Internet/Net Neutrality | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
91 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 29.7% |
| Billing | 27 | 29.7% |
| Speed | 22 | 24.2% |
| Open Internet/Net Neutrality | 5 | 5.5% |
| Equipment | 4 | 4.4% |
| Interference | 4 | 4.4% |
| Privacy | 2 | 2.2% |
A broad mix of issues was reported in this category, with Availability, Billing and Speed among the most common.
TV complaints
81 complaints were recorded in this category, representing 6.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 51.9% |
| Loud Commercials | 13 | 16.0% |
| Equipment | 10 | 12.3% |
| Availability | 9 | 11.1% |
| Indecency | 4 | 4.9% |
| Interference | 2 | 2.5% |
| Privacy | 1 | 1.2% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
886 complaints relating to unwanted calls were recorded on this date, accounting for 71.7% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (650) 771-5765 | 10 | 1.1% |
| (805) 637-7243 | 10 | 1.1% |
| (720) 328-6303 | 5 | 0.6% |
| (315) 258-1043 | 4 | 0.5% |
| (213) 298-3770 | 3 | 0.3% |
| (516) 680-3999 | 3 | 0.3% |
| (682) 253-7155 | 3 | 0.3% |
| (888) 360-1867 | 3 | 0.3% |
| (202) 590-7353 | 2 | 0.2% |
| (240) 204-9106 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (805) 637-7243 | 10 | 1.1% |
| (650) 771-5765 | 4 | 0.5% |
| (555) 555-5555 | 3 | 0.3% |
| (800) 291-4814 | 3 | 0.3% |
| (888) 360-1867 | 3 | 0.3% |
| (281) 573-0529 | 2 | 0.2% |
| (305) 224-1690 | 2 | 0.2% |
| (305) 407-2130 | 2 | 0.2% |
| (312) 610-1918 | 2 | 0.2% |
| (401) 466-4271 | 2 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (805) 637-7243 stood out as the most frequently reported business contact number.
- Several caller ID numbers were reported multiple times, with no single number clearly ahead of the others.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.