FCC Consumer Complaints – 24 June 2017
Introduction
The Federal Communications Commission recorded 424 consumer complaints on Saturday, 24 June 2017 relating to telecommunications services, this represented a decline from the 1235 complaints recorded the day before. Reports were received from 45 states and territories, with California accounting for the largest number of submissions at 66 complaints. Complaints were most commonly associated with Unwanted Calls, accounting for 256 complaints.
Key statistics
- Total complaints
- 424
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (256)
- Most reported state/territory
- California (66)
Where the complaints came from
A total of 424 complaints were recorded on 24 June 2017, with reports originating from 338 cities in 45 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 66 | 15.6% |
| Florida | 27 | 6.4% |
| Pennsylvania | 26 | 6.1% |
| Texas | 23 | 5.4% |
| Georgia | 21 | 5.0% |
| Massachusetts | 18 | 4.2% |
| New York | 18 | 4.2% |
| Illinois | 17 | 4.0% |
| Colorado | 15 | 3.5% |
| Virginia | 15 | 3.5% |
| Other states and territories | 178 | 42.0% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 322 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 322 | 75.9% |
| Internet | 50 | 11.8% |
| TV | 44 | 10.4% |
| Radio | 4 | 0.9% |
| Emergency | 3 | 0.7% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
322 complaints were recorded in this category, representing 75.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 256 | 79.5% |
| Billing | 24 | 7.5% |
| Availability (including rural call completion) | 14 | 4.3% |
| Equipment | 9 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 8 | 2.5% |
| Interference (including signal jammers) | 6 | 1.9% |
| Junk Faxes | 3 | 0.9% |
| Privacy | 2 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
50 complaints were recorded in this category, representing 11.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 24.0% |
| Billing | 12 | 24.0% |
| Speed | 12 | 24.0% |
| Interference | 5 | 10.0% |
| Privacy | 5 | 10.0% |
| Equipment | 2 | 4.0% |
| Open Internet/Net Neutrality | 2 | 4.0% |
A broad mix of issues was reported in this category, with Availability, Billing and Speed among the most common.
TV complaints
44 complaints were recorded in this category, representing 10.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 31.8% |
| Availability | 12 | 27.3% |
| Loud Commercials | 8 | 18.2% |
| Equipment | 4 | 9.1% |
| Indecency | 4 | 9.1% |
| Interference | 2 | 4.5% |
A broad mix of issues was reported in this category, with Billing, Availability and Loud Commercials among the most common.
Unwanted calls
There were 256 complaints relating to unwanted calls on this date, representing 60.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (619) 238-3638 | 7 | 2.7% |
| (720) 328-6303 | 4 | 1.6% |
| (208) 990-0331 | 2 | 0.8% |
| (216) 421-8619 | 2 | 0.8% |
| (317) 202-1743 | 2 | 0.8% |
| (646) 866-3666 | 2 | 0.8% |
| (650) 334-4322 | 2 | 0.8% |
| (800) 682-5579 | 2 | 0.8% |
| (865) 415-0707 | 2 | 0.8% |
| (904) 327-9631 | 2 | 0.8% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (619) 238-3638 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.