FCC Consumer Complaints – 25 June 2017
Introduction
On 25 June 2017, the Federal Communications Commission recorded 294 consumer complaints relating to telecommunications services, this represented a decline from the 424 complaints recorded the day before. The complaints came from 44 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 136 complaints.
Key statistics
- Total complaints
- 294
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (136)
- Most reported state/territory
- California (39)
Where the complaints came from
The 294 complaints recorded on 25 June 2017 were submitted from 226 cities across 44 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 39 | 13.3% |
| Texas | 25 | 8.5% |
| Kentucky | 22 | 7.5% |
| Florida | 18 | 6.1% |
| New York | 13 | 4.4% |
| Illinois | 11 | 3.7% |
| Michigan | 11 | 3.7% |
| Virginia | 11 | 3.7% |
| North Carolina | 10 | 3.4% |
| Pennsylvania | 10 | 3.4% |
| Other states and territories | 124 | 42.2% |
What the complaints were about
The complaints recorded on this date were spread across 4 complaint categories. Phone was the most reported category, with 185 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 185 | 62.9% |
| TV | 53 | 18.0% |
| Internet | 46 | 15.6% |
| Radio | 10 | 3.4% |
Phone complaints
185 complaints were recorded in this category, representing 62.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 136 | 73.5% |
| Availability (including rural call completion) | 13 | 7.0% |
| Billing | 13 | 7.0% |
| Interference (including signal jammers) | 8 | 4.3% |
| Equipment | 4 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.6% |
| Junk Faxes | 3 | 1.6% |
| Number Portability (keeping your number if you change providers) | 2 | 1.1% |
| Open Internet/Net Neutrality | 1 | 0.5% |
| Privacy | 1 | 0.5% |
| Rural Call Completion | 1 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Interference (including signal jammers) among the most common.
TV complaints
53 complaints were recorded in this category, representing 18.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 43.4% |
| Indecency | 9 | 17.0% |
| Loud Commercials | 9 | 17.0% |
| Interference | 5 | 9.4% |
| Equipment | 4 | 7.5% |
| Availability | 2 | 3.8% |
| Privacy | 1 | 1.9% |
The largest share of complaints in this category related to Billing and Indecency, with fewer reports falling into other issue types.
Internet complaints
46 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 28.3% |
| Availability | 10 | 21.7% |
| Interference | 8 | 17.4% |
| Speed | 8 | 17.4% |
| Open Internet/Net Neutrality | 3 | 6.5% |
| Equipment | 2 | 4.3% |
| Privacy | 2 | 4.3% |
A broad mix of issues was reported in this category, with Billing, Availability and Interference among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.