FCC Consumer Complaints – 26 June 2017
Introduction
On Monday, 26 June 2017, the Federal Communications Commission recorded 931 consumer complaints relating to telecommunications services, complaint volume increased from 294 complaints the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 525 complaints.
Key statistics
- Total complaints
- 931
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (525)
- Most reported state/territory
- California (121)
Where the complaints came from
Across 658 cities in 51 states and territories, a total of 931 complaints were recorded on 26 June 2017. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 121 | 13.0% |
| Florida | 79 | 8.5% |
| Texas | 65 | 7.0% |
| New York | 55 | 5.9% |
| Virginia | 40 | 4.3% |
| Pennsylvania | 39 | 4.2% |
| Ohio | 35 | 3.8% |
| Illinois | 34 | 3.7% |
| Georgia | 33 | 3.5% |
| Michigan | 30 | 3.2% |
| Other states and territories | 400 | 43.0% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 725 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 725 | 77.9% |
| Internet | 94 | 10.1% |
| TV | 92 | 9.9% |
| Radio | 15 | 1.6% |
| Accessibility | 4 | 0.4% |
| Emergency | 1 | 0.1% |
Phone complaints
725 complaints were recorded in this category, representing 77.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 525 | 72.4% |
| Billing | 86 | 11.9% |
| Equipment | 30 | 4.1% |
| Availability (including rural call completion) | 27 | 3.7% |
| Junk Faxes | 20 | 2.8% |
| Number Portability (keeping your number if you change providers) | 16 | 2.2% |
| Privacy | 11 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.7% |
| Interference (including signal jammers) | 3 | 0.4% |
| Open Internet/Net Neutrality | 1 | 0.1% |
| Rural Call Completion | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
94 complaints were recorded in this category, representing 10.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 39.4% |
| Speed | 17 | 18.1% |
| Availability | 16 | 17.0% |
| Interference | 8 | 8.5% |
| Equipment | 7 | 7.4% |
| Privacy | 6 | 6.4% |
| Open Internet/Net Neutrality | 3 | 3.2% |
Complaints in this category covered a range of issues, including Billing, Speed and Availability.
TV complaints
92 complaints were recorded in this category, representing 9.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 51 | 55.4% |
| Equipment | 11 | 12.0% |
| Availability | 9 | 9.8% |
| Loud Commercials | 8 | 8.7% |
| Privacy | 6 | 6.5% |
| Indecency | 4 | 4.3% |
| Interference | 3 | 3.3% |
The largest share of complaints in this category related to Billing and Equipment, with fewer reports falling into other issue types.
Unwanted calls
There were 525 complaints relating to unwanted calls on this date, representing 56.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 973-7641 | 5 | 1.0% |
| (646) 349-9618 | 3 | 0.6% |
| (888) 223-2916 | 3 | 0.6% |
| (888) 434-0213 | 3 | 0.6% |
| (415) 728-0747 | 2 | 0.4% |
| (616) 528-1238 | 2 | 0.4% |
| (740) 299-8472 | 2 | 0.4% |
| (802) 321-5736 | 2 | 0.4% |
| (844) 814-1800 | 2 | 0.4% |
| (866) 291-1356 | 2 | 0.4% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 973-7641 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.