FCC Consumer Complaints – 27 June 2017
Introduction
On Tuesday, 27 June 2017, 1147 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 931 complaints the previous day. The complaints came from 53 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 669 complaints recorded.
Key statistics
- Total complaints
- 1147
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (669)
- Most reported state/territory
- California (155)
Where the complaints came from
The 1147 complaints recorded on 27 June 2017 were submitted from 771 cities across 53 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 155 | 13.5% |
| Florida | 95 | 8.3% |
| New York | 75 | 6.5% |
| Texas | 69 | 6.0% |
| Pennsylvania | 46 | 4.0% |
| Ohio | 45 | 3.9% |
| Virginia | 44 | 3.8% |
| Illinois | 43 | 3.7% |
| North Carolina | 42 | 3.7% |
| Colorado | 33 | 2.9% |
| Other states and territories | 498 | 43.4% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 878 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 878 | 76.5% |
| TV | 147 | 12.8% |
| Internet | 107 | 9.3% |
| Radio | 11 | 1.0% |
| Emergency | 3 | 0.3% |
| Accessibility | 1 | 0.1% |
Phone complaints
878 complaints were recorded in this category, representing 76.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 669 | 76.2% |
| Billing | 105 | 12.0% |
| Availability (including rural call completion) | 25 | 2.8% |
| Equipment | 22 | 2.5% |
| Junk Faxes | 20 | 2.3% |
| Privacy | 13 | 1.5% |
| Number Portability (keeping your number if you change providers) | 10 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Interference (including signal jammers) | 5 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
| Rural Call Completion | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
147 complaints were recorded in this category, representing 12.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 65 | 44.2% |
| Indecency | 30 | 20.4% |
| Availability | 18 | 12.2% |
| Equipment | 12 | 8.2% |
| Interference | 10 | 6.8% |
| Loud Commercials | 10 | 6.8% |
| Privacy | 2 | 1.4% |
Billing and Indecency accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
107 complaints were recorded in this category, representing 9.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 38.3% |
| Availability | 20 | 18.7% |
| Speed | 20 | 18.7% |
| Open Internet/Net Neutrality | 11 | 10.3% |
| Interference | 10 | 9.3% |
| Privacy | 3 | 2.8% |
| Equipment | 2 | 1.9% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.