FCC Consumer Complaints – 28 June 2017
Introduction
On Wednesday, 28 June 2017, 1240 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 1147 complaints the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 728 complaints.
Key statistics
- Total complaints
- 1240
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (728)
- Most reported state/territory
- California (152)
Where the complaints came from
Across 826 cities in 51 states and territories, a total of 1240 complaints were recorded on 28 June 2017. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 152 | 12.3% |
| Texas | 103 | 8.3% |
| Florida | 99 | 8.0% |
| New York | 77 | 6.2% |
| Ohio | 48 | 3.9% |
| Arizona | 47 | 3.8% |
| Pennsylvania | 46 | 3.7% |
| Virginia | 45 | 3.6% |
| New Jersey | 42 | 3.4% |
| Illinois | 40 | 3.2% |
| Other states and territories | 538 | 43.4% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 910 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 910 | 73.4% |
| Internet | 163 | 13.1% |
| TV | 151 | 12.2% |
| Radio | 13 | 1.0% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
910 complaints were recorded in this category, representing 73.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 728 | 80.0% |
| Billing | 62 | 6.8% |
| Availability (including rural call completion) | 28 | 3.1% |
| Equipment | 28 | 3.1% |
| Junk Faxes | 20 | 2.2% |
| Privacy | 18 | 2.0% |
| Number Portability (keeping your number if you change providers) | 11 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.8% |
| Interference (including signal jammers) | 7 | 0.8% |
| Rural Call Completion | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
163 complaints were recorded in this category, representing 13.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 35.0% |
| Availability | 32 | 19.6% |
| Open Internet/Net Neutrality | 23 | 14.1% |
| Speed | 22 | 13.5% |
| Interference | 13 | 8.0% |
| Equipment | 8 | 4.9% |
| Privacy | 8 | 4.9% |
A broad mix of issues was reported in this category, with Billing, Availability and Open Internet/Net Neutrality among the most common.
TV complaints
151 complaints were recorded in this category, representing 12.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 71 | 47.0% |
| Availability | 27 | 17.9% |
| Indecency | 26 | 17.2% |
| Equipment | 11 | 7.3% |
| Loud Commercials | 6 | 4.0% |
| Interference | 5 | 3.3% |
| Open Internet/Net Neutrality | 3 | 2.0% |
| Privacy | 2 | 1.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.