FCC Consumer Complaints – 29 June 2017
Introduction
On Thursday, 29 June 2017, the Federal Communications Commission recorded 1233 consumer complaints relating to telecommunications services, this represented a decline from the 1240 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 751 complaints.
Key statistics
- Total complaints
- 1233
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (751)
- Most reported state/territory
- California (115)
Where the complaints came from
The 1233 complaints recorded on 29 June 2017 originated from 783 cities across 51 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 9.3% |
| Florida | 92 | 7.5% |
| Texas | 87 | 7.1% |
| New York | 79 | 6.4% |
| Illinois | 61 | 4.9% |
| North Carolina | 50 | 4.1% |
| Pennsylvania | 50 | 4.1% |
| Georgia | 42 | 3.4% |
| Ohio | 40 | 3.2% |
| Arizona | 36 | 2.9% |
| Other states and territories | 581 | 47.1% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 970 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 970 | 78.7% |
| Internet | 161 | 13.1% |
| TV | 90 | 7.3% |
| Radio | 9 | 0.7% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
970 complaints were recorded in this category, representing 78.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 751 | 77.4% |
| Billing | 75 | 7.7% |
| Availability (including rural call completion) | 38 | 3.9% |
| Number Portability (keeping your number if you change providers) | 29 | 3.0% |
| Equipment | 24 | 2.5% |
| Interference (including signal jammers) | 15 | 1.5% |
| Junk Faxes | 15 | 1.5% |
| Privacy | 12 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.6% |
| Rural Call Completion | 4 | 0.4% |
| Open Internet/Net Neutrality | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
161 complaints were recorded in this category, representing 13.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 59 | 36.6% |
| Availability | 30 | 18.6% |
| Open Internet/Net Neutrality | 26 | 16.1% |
| Speed | 21 | 13.0% |
| Equipment | 12 | 7.5% |
| Privacy | 9 | 5.6% |
| Interference | 4 | 2.5% |
Complaints in this category covered a range of issues, including Billing, Availability and Open Internet/Net Neutrality.
TV complaints
90 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 48 | 53.3% |
| Availability | 11 | 12.2% |
| Indecency | 11 | 12.2% |
| Equipment | 10 | 11.1% |
| Loud Commercials | 3 | 3.3% |
| Open Internet/Net Neutrality | 3 | 3.3% |
| Interference | 2 | 2.2% |
| Privacy | 2 | 2.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.