FCC Consumer Complaints – 30 June 2017
Introduction
On 30 June 2017, the Federal Communications Commission recorded 2609 consumer complaints relating to telecommunications services, this represented an increase from the 1233 complaints recorded the previous day. Complaints were reported across 52 states and territories, with Texas slightly ahead of the other locations. Indecency recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 2609
- States & territories reporting
- 52
- Most common issue
- Indecency (814)
- Most reported state/territory
- Texas (262)
Where the complaints came from
Across 1519 cities in 52 states and territories, a total of 2609 complaints were recorded on 30 June 2017. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 262 | 10.0% |
| California | 236 | 9.0% |
| Florida | 210 | 8.0% |
| Arizona | 126 | 4.8% |
| New York | 120 | 4.6% |
| Pennsylvania | 115 | 4.4% |
| Georgia | 98 | 3.8% |
| Colorado | 82 | 3.1% |
| Tennessee | 81 | 3.1% |
| Virginia | 79 | 3.0% |
| Other states and territories | 1200 | 46.0% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within TV, which accounted for 1535 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| TV | 1535 | 58.8% |
| Phone | 906 | 34.7% |
| Internet | 146 | 5.6% |
| Radio | 13 | 0.5% |
| Accessibility | 6 | 0.2% |
| Emergency | 2 | 0.1% |
| Request for Dispute Assistance | 1 | 0.0% |
TV complaints
1535 complaints were recorded in this category, representing 58.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 812 | 52.9% |
| Open Internet/Net Neutrality | 269 | 17.5% |
| Interference | 212 | 13.8% |
| Availability | 126 | 8.2% |
| Billing | 55 | 3.6% |
| Privacy | 32 | 2.1% |
| Equipment | 16 | 1.0% |
| Loud Commercials | 13 | 0.8% |
Indecency and Open Internet/Net Neutrality were the main issues reported in this category, while other issues were less common.
Phone complaints
906 complaints were recorded in this category, representing 34.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 750 | 82.8% |
| Billing | 54 | 6.0% |
| Availability (including rural call completion) | 26 | 2.9% |
| Equipment | 24 | 2.6% |
| Privacy | 19 | 2.1% |
| Number Portability (keeping your number if you change providers) | 14 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Interference (including signal jammers) | 5 | 0.6% |
| Junk Faxes | 5 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
146 complaints were recorded in this category, representing 5.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 31.5% |
| Availability | 29 | 19.9% |
| Speed | 23 | 15.8% |
| Open Internet/Net Neutrality | 22 | 15.1% |
| Interference | 11 | 7.5% |
| Equipment | 10 | 6.8% |
| Privacy | 5 | 3.4% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
Unwanted calls
A total of 750 complaints relating to unwanted calls were recorded on this date, representing 28.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 223-2916 | 5 | 0.7% |
| (320) 207-5440 | 4 | 0.5% |
| (555) 555-5555 | 4 | 0.5% |
| (408) 342-1301 | 3 | 0.4% |
| (646) 809-9697 | 3 | 0.4% |
| (646) 809-9704 | 3 | 0.4% |
| (202) 540-5121 | 2 | 0.3% |
| (202) 546-8974 | 2 | 0.3% |
| (205) 872-0996 | 2 | 0.3% |
| (205) 975-8471 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 223-2916 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.