FCC Consumer Complaints – 1 July 2017
Introduction
The Federal Communications Commission recorded 848 consumer complaints on Saturday, 1 July 2017 relating to telecommunications services, complaint volume fell from 2609 complaints the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Indecency were marginally higher than for other issue types.
Key statistics
- Total complaints
- 848
- States & territories reporting
- 51
- Most common issue
- Indecency (293)
- Most reported state/territory
- California (107)
Where the complaints came from
On 1 July 2017, the 848 complaints recorded by the Federal Communications Commission were reported from 648 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 107 | 12.6% |
| Florida | 81 | 9.6% |
| Texas | 74 | 8.7% |
| Pennsylvania | 41 | 4.8% |
| Arizona | 40 | 4.7% |
| New York | 38 | 4.5% |
| Colorado | 31 | 3.7% |
| Washington | 27 | 3.2% |
| South Carolina | 22 | 2.6% |
| New Jersey | 21 | 2.5% |
| Other states and territories | 366 | 43.2% |
What the complaints were about
The complaints recorded on this date fell into 4 different complaint categories. The largest number of complaints fell within TV, which accounted for 507 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| TV | 507 | 59.8% |
| Phone | 259 | 30.5% |
| Internet | 74 | 8.7% |
| Radio | 8 | 0.9% |
TV complaints
507 complaints were recorded in this category, representing 59.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 293 | 57.8% |
| Open Internet/Net Neutrality | 77 | 15.2% |
| Interference | 56 | 11.0% |
| Availability | 38 | 7.5% |
| Billing | 28 | 5.5% |
| Privacy | 11 | 2.2% |
| Equipment | 3 | 0.6% |
| Loud Commercials | 1 | 0.2% |
Indecency and Open Internet/Net Neutrality accounted for the majority of complaints in this category, with other issues reported less frequently.
Phone complaints
259 complaints were recorded in this category, representing 30.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 180 | 69.5% |
| Billing | 27 | 10.4% |
| Availability (including rural call completion) | 21 | 8.1% |
| Equipment | 13 | 5.0% |
| Privacy | 8 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.2% |
| Interference (including signal jammers) | 3 | 1.2% |
| Number Portability (keeping your number if you change providers) | 3 | 1.2% |
| Open Internet/Net Neutrality | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
74 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 24 | 32.4% |
| Billing | 18 | 24.3% |
| Speed | 12 | 16.2% |
| Availability | 8 | 10.8% |
| Equipment | 4 | 5.4% |
| Interference | 4 | 5.4% |
| Privacy | 4 | 5.4% |
Complaints in this category covered a range of issues, including Open Internet/Net Neutrality, Billing and Speed.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.