FCC Consumer Complaints – 2 July 2017
Introduction
The Federal Communications Commission recorded 438 consumer complaints on Sunday, 2 July 2017 relating to telecommunications services, this represented a decline from the 848 complaints recorded the day before. Complaints were reported across 47 states and territories, with Florida slightly ahead of the other locations. Indecency recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 438
- States & territories reporting
- 47
- Most common issue
- Indecency (126)
- Most reported state/territory
- Florida (42)
Where the complaints came from
On 2 July 2017, the 438 complaints recorded by the Federal Communications Commission were reported from 357 cities across 47 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 42 | 9.6% |
| California | 41 | 9.4% |
| Texas | 33 | 7.5% |
| New York | 26 | 5.9% |
| Pennsylvania | 19 | 4.3% |
| Michigan | 18 | 4.1% |
| Indiana | 17 | 3.9% |
| Illinois | 15 | 3.4% |
| Washington | 15 | 3.4% |
| North Carolina | 14 | 3.2% |
| Other states and territories | 198 | 45.2% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. TV was the most reported category, with 227 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| TV | 227 | 51.8% |
| Phone | 142 | 32.4% |
| Internet | 52 | 11.9% |
| Radio | 10 | 2.3% |
| Accessibility | 4 | 0.9% |
| Request for Dispute Assistance | 2 | 0.5% |
| Emergency | 1 | 0.2% |
TV complaints
227 complaints were recorded in this category, representing 51.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 126 | 55.5% |
| Availability | 31 | 13.7% |
| Interference | 27 | 11.9% |
| Open Internet/Net Neutrality | 21 | 9.3% |
| Billing | 13 | 5.7% |
| Equipment | 5 | 2.2% |
| Loud Commercials | 2 | 0.9% |
| Privacy | 2 | 0.9% |
Indecency and Availability were the main issues reported in this category, while other issues were less common.
Phone complaints
142 complaints were recorded in this category, representing 32.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 77 | 54.2% |
| Billing | 26 | 18.3% |
| Availability (including rural call completion) | 14 | 9.9% |
| Equipment | 11 | 7.7% |
| Cramming (unauthorized charges on your phone bill) | 6 | 4.2% |
| Number Portability (keeping your number if you change providers) | 4 | 2.8% |
| Interference (including signal jammers) | 2 | 1.4% |
| Privacy | 2 | 1.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
52 complaints were recorded in this category, representing 11.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 36.5% |
| Speed | 12 | 23.1% |
| Availability | 8 | 15.4% |
| Open Internet/Net Neutrality | 5 | 9.6% |
| Interference | 3 | 5.8% |
| Privacy | 3 | 5.8% |
| Equipment | 2 | 3.8% |
A broad mix of issues was reported in this category, with Billing, Speed and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.