FCC Consumer Complaints – 3 July 2017
Introduction
A total of 872 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 3 July 2017, complaint volume increased from 438 complaints the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 445 complaints.
Key statistics
- Total complaints
- 872
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (445)
- Most reported state/territory
- California (96)
Where the complaints came from
The 872 complaints recorded on 3 July 2017 originated from 591 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 96 | 11.0% |
| Florida | 75 | 8.6% |
| Texas | 64 | 7.3% |
| New York | 48 | 5.5% |
| Pennsylvania | 46 | 5.3% |
| Ohio | 45 | 5.2% |
| Illinois | 33 | 3.8% |
| North Carolina | 32 | 3.7% |
| Virginia | 32 | 3.7% |
| Arizona | 26 | 3.0% |
| Other states and territories | 371 | 42.5% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 576 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 576 | 66.1% |
| TV | 194 | 22.2% |
| Internet | 78 | 8.9% |
| Radio | 16 | 1.8% |
| Accessibility | 6 | 0.7% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
576 complaints were recorded in this category, representing 66.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 445 | 77.3% |
| Billing | 59 | 10.2% |
| Availability (including rural call completion) | 21 | 3.6% |
| Equipment | 19 | 3.3% |
| Privacy | 10 | 1.7% |
| Number Portability (keeping your number if you change providers) | 9 | 1.6% |
| Junk Faxes | 8 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.3% |
| Interference (including signal jammers) | 2 | 0.3% |
| Open Internet/Net Neutrality | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
194 complaints were recorded in this category, representing 22.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 61 | 31.4% |
| Billing | 44 | 22.7% |
| Availability | 29 | 14.9% |
| Interference | 19 | 9.8% |
| Open Internet/Net Neutrality | 18 | 9.3% |
| Equipment | 9 | 4.6% |
| Loud Commercials | 8 | 4.1% |
| Privacy | 6 | 3.1% |
A broad mix of issues was reported in this category, with Indecency, Billing and Availability among the most common.
Internet complaints
78 complaints were recorded in this category, representing 8.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 29.5% |
| Speed | 16 | 20.5% |
| Availability | 15 | 19.2% |
| Open Internet/Net Neutrality | 10 | 12.8% |
| Equipment | 6 | 7.7% |
| Interference | 5 | 6.4% |
| Privacy | 3 | 3.8% |
A broad mix of issues was reported in this category, with Billing, Speed and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.