FCC Consumer Complaints – 8 July 2017
Introduction
On 8 July 2017, 471 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1184 complaints recorded the previous day. Reports were received from 46 states and territories, with Florida recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 259 complaints.
Key statistics
- Total complaints
- 471
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (259)
- Most reported state/territory
- Florida (41)
Where the complaints came from
Across 349 cities in 46 states and territories, a total of 471 complaints were recorded on 8 July 2017. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 41 | 8.7% |
| California | 40 | 8.5% |
| New York | 36 | 7.6% |
| Texas | 34 | 7.2% |
| Washington | 23 | 4.9% |
| Illinois | 20 | 4.2% |
| Kentucky | 20 | 4.2% |
| Arizona | 19 | 4.0% |
| Colorado | 18 | 3.8% |
| Georgia | 18 | 3.8% |
| Other states and territories | 202 | 42.9% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 336 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 336 | 71.3% |
| TV | 67 | 14.2% |
| Internet | 59 | 12.5% |
| Radio | 8 | 1.7% |
| Emergency | 1 | 0.2% |
Phone complaints
336 complaints were recorded in this category, representing 71.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 259 | 77.1% |
| Billing | 31 | 9.2% |
| Equipment | 13 | 3.9% |
| Availability (including rural call completion) | 11 | 3.3% |
| Number Portability (keeping your number if you change providers) | 7 | 2.1% |
| Interference (including signal jammers) | 5 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.2% |
| Privacy | 4 | 1.2% |
| Junk Faxes | 2 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
TV complaints
67 complaints were recorded in this category, representing 14.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 38.8% |
| Availability | 11 | 16.4% |
| Indecency | 11 | 16.4% |
| Loud Commercials | 9 | 13.4% |
| Equipment | 5 | 7.5% |
| Interference | 3 | 4.5% |
| Open Internet/Net Neutrality | 1 | 1.5% |
| Privacy | 1 | 1.5% |
A broad mix of issues was reported in this category, with Billing, Availability and Indecency among the most common.
Internet complaints
59 complaints were recorded in this category, representing 12.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 13 | 22.0% |
| Speed | 13 | 22.0% |
| Billing | 11 | 18.6% |
| Equipment | 6 | 10.2% |
| Interference | 6 | 10.2% |
| Open Internet/Net Neutrality | 6 | 10.2% |
| Privacy | 4 | 6.8% |
A broad mix of issues was reported in this category, with Availability, Speed and Billing among the most common.
Unwanted calls
259 complaints relating to unwanted calls were recorded on this date, accounting for 55% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (425) 943-9144 | 12 | 4.6% |
| (213) 289-0358 | 4 | 1.5% |
| (202) 213-5230 | 3 | 1.2% |
| (424) 257-8175 | 3 | 1.2% |
| (201) 707-4754 | 2 | 0.8% |
| (202) 213-5258 | 2 | 0.8% |
| (202) 215-5233 | 2 | 0.8% |
| (334) 859-8598 | 2 | 0.8% |
| (571) 570-0019 | 2 | 0.8% |
| (631) 277-0622 | 2 | 0.8% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (425) 943-9144 | 11 | 4.2% |
| (202) 213-5230 | 4 | 1.5% |
| (555) 555-5555 | 4 | 1.5% |
| (855) 668-5344 | 3 | 1.2% |
| (888) 380-0825 | 3 | 1.2% |
| (201) 707-4754 | 2 | 0.8% |
| (202) 215-5233 | 2 | 0.8% |
| (305) 363-2366 | 2 | 0.8% |
| (844) 822-2003 | 2 | 0.8% |
| (866) 978-4470 | 2 | 0.8% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (425) 943-9144 stood out as the most frequently reported business contact number.
- (425) 943-9144 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.