FCC Consumer Complaints – 9 July 2017
Introduction
On Sunday, 9 July 2017, the Federal Communications Commission recorded 281 consumer complaints relating to telecommunications services, this was lower than the 471 complaints recorded the previous day. The complaints came from 44 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 104 complaints.
Key statistics
- Total complaints
- 281
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (104)
- Most reported state/territory
- California (25)
Where the complaints came from
Across 218 cities in 44 states and territories, a total of 281 complaints were recorded on 9 July 2017. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 25 | 8.9% |
| Florida | 19 | 6.8% |
| Texas | 18 | 6.4% |
| North Carolina | 17 | 6.0% |
| New York | 16 | 5.7% |
| Illinois | 15 | 5.3% |
| Pennsylvania | 15 | 5.3% |
| Washington | 15 | 5.3% |
| Arizona | 12 | 4.3% |
| Nevada | 12 | 4.3% |
| Other states and territories | 117 | 41.6% |
Location highlight
California had the widest distribution of complaints, with reports originating from 20 different cities.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 165 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 165 | 58.7% |
| TV | 49 | 17.4% |
| Internet | 46 | 16.4% |
| Radio | 18 | 6.4% |
| Emergency | 2 | 0.7% |
| Request for Dispute Assistance | 1 | 0.4% |
Phone complaints
165 complaints were recorded in this category, representing 58.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 104 | 63.0% |
| Billing | 21 | 12.7% |
| Equipment | 13 | 7.9% |
| Interference (including signal jammers) | 9 | 5.5% |
| Availability (including rural call completion) | 7 | 4.2% |
| Privacy | 5 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.8% |
| Number Portability (keeping your number if you change providers) | 2 | 1.2% |
| Junk Faxes | 1 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Interference (including signal jammers).
TV complaints
49 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 28.6% |
| Availability | 10 | 20.4% |
| Indecency | 8 | 16.3% |
| Loud Commercials | 8 | 16.3% |
| Equipment | 3 | 6.1% |
| Privacy | 3 | 6.1% |
| Open Internet/Net Neutrality | 2 | 4.1% |
| Interference | 1 | 2.0% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Indecency.
Internet complaints
46 complaints were recorded in this category, representing 16.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 15 | 32.6% |
| Availability | 9 | 19.6% |
| Billing | 9 | 19.6% |
| Open Internet/Net Neutrality | 6 | 13.0% |
| Interference | 3 | 6.5% |
| Privacy | 3 | 6.5% |
| Equipment | 1 | 2.2% |
The remaining complaints in this category were spread across several issues, including Speed, Availability and Billing.
Unwanted calls
104 complaints relating to unwanted calls were recorded on this date, accounting for 37% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (425) 943-9144 | 10 | 9.6% |
| (414) 312-4947 | 2 | 1.9% |
| (703) 496-4986 | 2 | 1.9% |
| (727) 318-5271 | 2 | 1.9% |
| (201) 300-4275 | 1 | 1.0% |
| (202) 213-4376 | 1 | 1.0% |
| (202) 215-5233 | 1 | 1.0% |
| (208) 322-8112 | 1 | 1.0% |
| (209) 297-6761 | 1 | 1.0% |
| (281) 657-4590 | 1 | 1.0% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (425) 943-9144 | 7 | 6.7% |
| (201) 300-4273 | 2 | 1.9% |
| (201) 300-4275 | 2 | 1.9% |
| (727) 318-5271 | 2 | 1.9% |
| (202) 213-4376 | 1 | 1.0% |
| (202) 215-5233 | 1 | 1.0% |
| (202) 549-6340 | 1 | 1.0% |
| (202) 866-7366 | 1 | 1.0% |
| (208) 322-8112 | 1 | 1.0% |
| (216) 264-2974 | 1 | 1.0% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (425) 943-9144 stood out as the most frequently reported business contact number.
- (425) 943-9144 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.