FCC Consumer Complaints – 10 July 2017
Introduction
A total of 1050 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Monday, 10 July 2017, this represented an increase from the 281 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 640 complaints.
Key statistics
- Total complaints
- 1050
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (640)
- Most reported state/territory
- California (122)
Where the complaints came from
A total of 1050 complaints were recorded on 10 July 2017, with reports originating from 699 cities in 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. Despite the overall distribution, a notable concentration at the city level was observed in Connecticut, where New Britain accounted for 29 of the 41 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 122 | 11.6% |
| Florida | 89 | 8.5% |
| Texas | 67 | 6.4% |
| New York | 59 | 5.6% |
| Illinois | 54 | 5.1% |
| Pennsylvania | 51 | 4.9% |
| Georgia | 42 | 4.0% |
| Connecticut | 41 | 3.9% |
| Michigan | 36 | 3.4% |
| Arizona | 35 | 3.3% |
| Other states and territories | 454 | 43.2% |
Location highlight
New Britain accounted for the majority of complaints recorded in Connecticut.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 829 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 829 | 79.0% |
| TV | 117 | 11.1% |
| Internet | 86 | 8.2% |
| Radio | 13 | 1.2% |
| Accessibility | 3 | 0.3% |
| Emergency | 2 | 0.2% |
Phone complaints
829 complaints were recorded in this category, representing 79.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 640 | 77.2% |
| Billing | 72 | 8.7% |
| Availability (including rural call completion) | 34 | 4.1% |
| Equipment | 24 | 2.9% |
| Privacy | 18 | 2.2% |
| Number Portability (keeping your number if you change providers) | 16 | 1.9% |
| Junk Faxes | 12 | 1.4% |
| Interference (including signal jammers) | 6 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.6% |
| Open Internet/Net Neutrality | 1 | 0.1% |
| Rural Call Completion | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
117 complaints were recorded in this category, representing 11.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 52.1% |
| Availability | 19 | 16.2% |
| Equipment | 16 | 13.7% |
| Indecency | 10 | 8.5% |
| Interference | 4 | 3.4% |
| Loud Commercials | 4 | 3.4% |
| Privacy | 2 | 1.7% |
| Open Internet/Net Neutrality | 1 | 0.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
86 complaints were recorded in this category, representing 8.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 37.2% |
| Availability | 17 | 19.8% |
| Privacy | 10 | 11.6% |
| Interference | 8 | 9.3% |
| Speed | 8 | 9.3% |
| Open Internet/Net Neutrality | 7 | 8.1% |
| Equipment | 4 | 4.7% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Privacy.
Unwanted calls
There were 640 complaints relating to unwanted calls on this date, representing 61% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (305) 704-2250 | 6 | 0.9% |
| (201) 300-4273 | 4 | 0.6% |
| (312) 470-8081 | 3 | 0.5% |
| (425) 943-9144 | 3 | 0.5% |
| (202) 731-1388 | 2 | 0.3% |
| (248) 392-3922 | 2 | 0.3% |
| (307) 621-9286 | 2 | 0.3% |
| (321) 895-7001 | 2 | 0.3% |
| (334) 859-8598 | 2 | 0.3% |
| (401) 340-2759 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (305) 704-2250 | 5 | 0.8% |
| (789) 456-3741 | 5 | 0.8% |
| (804) 708-5227 | 4 | 0.6% |
| (888) 360-1867 | 4 | 0.6% |
| (201) 300-4273 | 3 | 0.5% |
| (312) 470-8081 | 3 | 0.5% |
| (555) 555-5555 | 3 | 0.5% |
| (646) 809-9687 | 3 | 0.5% |
| (844) 759-5143 | 3 | 0.5% |
| (855) 661-8139 | 3 | 0.5% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- (305) 704-2250 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.