FCC Consumer Complaints – 11 July 2017
Introduction
On 11 July 2017, 1224 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 1050 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 718 complaints.
Key statistics
- Total complaints
- 1224
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (718)
- Most reported state/territory
- California (131)
Where the complaints came from
A total of 1224 complaints were recorded on 11 July 2017, with reports originating from 789 cities in 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 131 | 10.7% |
| Texas | 108 | 8.8% |
| Florida | 87 | 7.1% |
| New York | 85 | 6.9% |
| Arizona | 48 | 3.9% |
| Pennsylvania | 44 | 3.6% |
| Ohio | 41 | 3.3% |
| Virginia | 41 | 3.3% |
| New Jersey | 40 | 3.3% |
| North Carolina | 35 | 2.9% |
| Other states and territories | 557 | 45.5% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 943 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 943 | 77.0% |
| TV | 130 | 10.6% |
| Internet | 122 | 10.0% |
| Radio | 21 | 1.7% |
| Accessibility | 6 | 0.5% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
943 complaints were recorded in this category, representing 77.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 718 | 76.1% |
| Billing | 110 | 11.7% |
| Equipment | 32 | 3.4% |
| Availability (including rural call completion) | 29 | 3.1% |
| Number Portability (keeping your number if you change providers) | 15 | 1.6% |
| Privacy | 12 | 1.3% |
| Junk Faxes | 11 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.6% |
| Interference (including signal jammers) | 4 | 0.4% |
| Rural Call Completion | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
| Open Internet/Net Neutrality | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
130 complaints were recorded in this category, representing 10.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 66 | 50.8% |
| Availability | 23 | 17.7% |
| Equipment | 20 | 15.4% |
| Indecency | 7 | 5.4% |
| Interference | 6 | 4.6% |
| Loud Commercials | 5 | 3.8% |
| Privacy | 3 | 2.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
122 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 30.3% |
| Availability | 29 | 23.8% |
| Speed | 19 | 15.6% |
| Open Internet/Net Neutrality | 16 | 13.1% |
| Equipment | 8 | 6.6% |
| Interference | 7 | 5.7% |
| Privacy | 6 | 4.9% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
Unwanted calls
A total of 718 complaints relating to unwanted calls were recorded on this date, representing 58.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 661-8139 | 5 | 0.7% |
| (555) 555-5555 | 3 | 0.4% |
| (844) 719-6057 | 3 | 0.4% |
| (201) 300-4527 | 2 | 0.3% |
| (239) 230-1406 | 2 | 0.3% |
| (323) 419-3091 | 2 | 0.3% |
| (440) 638-5694 | 2 | 0.3% |
| (631) 239-8731 | 2 | 0.3% |
| (646) 809-9687 | 2 | 0.3% |
| (662) 295-6946 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 661-8139 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.