FCC Consumer Complaints – 12 July 2017
Introduction
A total of 1223 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 12 July 2017, complaint volume fell from 1224 complaints the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 738 complaints.
Key statistics
- Total complaints
- 1223
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (738)
- Most reported state/territory
- California (148)
Where the complaints came from
Reports recorded on 12 July 2017 show 1223 complaints originating from 816 cities across 49 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 148 | 12.1% |
| Texas | 84 | 6.9% |
| Florida | 83 | 6.8% |
| New York | 74 | 6.1% |
| Ohio | 68 | 5.6% |
| Pennsylvania | 60 | 4.9% |
| Georgia | 47 | 3.8% |
| Illinois | 44 | 3.6% |
| Virginia | 43 | 3.5% |
| New Jersey | 34 | 2.8% |
| Other states and territories | 534 | 43.7% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 931 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 931 | 76.1% |
| Internet | 167 | 13.7% |
| TV | 108 | 8.8% |
| Radio | 14 | 1.1% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
931 complaints were recorded in this category, representing 76.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 738 | 79.3% |
| Billing | 70 | 7.5% |
| Equipment | 31 | 3.3% |
| Availability (including rural call completion) | 27 | 2.9% |
| Number Portability (keeping your number if you change providers) | 17 | 1.8% |
| Junk Faxes | 16 | 1.7% |
| Privacy | 16 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.0% |
| Interference (including signal jammers) | 6 | 0.6% |
| Open Internet/Net Neutrality | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
167 complaints were recorded in this category, representing 13.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Open Internet/Net Neutrality | 43 | 25.7% |
| Billing | 39 | 23.4% |
| Availability | 37 | 22.2% |
| Speed | 22 | 13.2% |
| Equipment | 10 | 6.0% |
| Privacy | 9 | 5.4% |
| Interference | 7 | 4.2% |
Complaints in this category covered a range of issues, including Open Internet/Net Neutrality, Billing and Availability.
TV complaints
108 complaints were recorded in this category, representing 8.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 52.8% |
| Availability | 18 | 16.7% |
| Indecency | 13 | 12.0% |
| Equipment | 10 | 9.3% |
| Loud Commercials | 6 | 5.6% |
| Privacy | 4 | 3.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.