FCC Consumer Complaints – 13 July 2017
Introduction
The Federal Communications Commission recorded 1225 consumer complaints on Thursday, 13 July 2017 relating to telecommunications services, complaint volume increased from 1223 complaints the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 759 complaints recorded.
Key statistics
- Total complaints
- 1225
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (759)
- Most reported state/territory
- California (154)
Where the complaints came from
The 1225 complaints recorded on 13 July 2017 were submitted from 812 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 154 | 12.6% |
| Florida | 108 | 8.8% |
| Texas | 92 | 7.5% |
| New York | 78 | 6.4% |
| Virginia | 46 | 3.8% |
| Arizona | 42 | 3.4% |
| Pennsylvania | 41 | 3.3% |
| Illinois | 40 | 3.3% |
| Ohio | 40 | 3.3% |
| New Jersey | 39 | 3.2% |
| Other states and territories | 532 | 43.4% |
Location highlight
Complaints in California were reported across 102 cities, the widest spread observed on this date.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 946 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 946 | 77.2% |
| Internet | 162 | 13.2% |
| TV | 98 | 8.0% |
| Radio | 9 | 0.7% |
| Accessibility | 6 | 0.5% |
| Emergency | 3 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
946 complaints were recorded in this category, representing 77.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 759 | 80.2% |
| Billing | 77 | 8.1% |
| Availability (including rural call completion) | 34 | 3.6% |
| Equipment | 29 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.4% |
| Privacy | 12 | 1.3% |
| Number Portability (keeping your number if you change providers) | 11 | 1.2% |
| Junk Faxes | 8 | 0.8% |
| Interference (including signal jammers) | 2 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
162 complaints were recorded in this category, representing 13.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 28.4% |
| Open Internet/Net Neutrality | 41 | 25.3% |
| Availability | 28 | 17.3% |
| Speed | 25 | 15.4% |
| Equipment | 8 | 4.9% |
| Privacy | 8 | 4.9% |
| Interference | 6 | 3.7% |
Complaints in this category covered a range of issues, including Billing, Open Internet/Net Neutrality and Availability.
TV complaints
98 complaints were recorded in this category, representing 8.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 54 | 55.1% |
| Availability | 15 | 15.3% |
| Equipment | 11 | 11.2% |
| Indecency | 7 | 7.1% |
| Loud Commercials | 6 | 6.1% |
| Interference | 3 | 3.1% |
| Open Internet/Net Neutrality | 2 | 2.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.