FCC Consumer Complaints – 15 July 2017
Introduction
A total of 458 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 15 July 2017, this was lower than the 1070 complaints recorded the previous day. The complaints came from 46 states and territories, with California recording the largest share of reports at 64 complaints. The largest number of complaints related to Unwanted Calls, with 281 complaints.
Key statistics
- Total complaints
- 458
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (281)
- Most reported state/territory
- California (64)
Where the complaints came from
Across 354 cities in 46 states and territories, a total of 458 complaints were recorded on 15 July 2017. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 64 | 14.0% |
| New York | 29 | 6.3% |
| Texas | 28 | 6.1% |
| Florida | 27 | 5.9% |
| New Jersey | 27 | 5.9% |
| Tennessee | 25 | 5.5% |
| Ohio | 20 | 4.4% |
| North Carolina | 17 | 3.7% |
| Georgia | 16 | 3.5% |
| Pennsylvania | 16 | 3.5% |
| Other states and territories | 189 | 41.3% |
Location highlight
California had the widest distribution of complaints, with reports originating from 43 different cities.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 339 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 339 | 74.0% |
| TV | 57 | 12.4% |
| Internet | 55 | 12.0% |
| Radio | 4 | 0.9% |
| Accessibility | 2 | 0.4% |
| Emergency | 1 | 0.2% |
Phone complaints
339 complaints were recorded in this category, representing 74.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 281 | 82.9% |
| Billing | 24 | 7.1% |
| Availability (including rural call completion) | 15 | 4.4% |
| Privacy | 7 | 2.1% |
| Equipment | 5 | 1.5% |
| Interference (including signal jammers) | 3 | 0.9% |
| Number Portability (keeping your number if you change providers) | 3 | 0.9% |
| Open Internet/Net Neutrality | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Privacy among the most common.
TV complaints
57 complaints were recorded in this category, representing 12.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 47.4% |
| Availability | 10 | 17.5% |
| Loud Commercials | 9 | 15.8% |
| Indecency | 5 | 8.8% |
| Equipment | 3 | 5.3% |
| Interference | 1 | 1.8% |
| Open Internet/Net Neutrality | 1 | 1.8% |
| Privacy | 1 | 1.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
55 complaints were recorded in this category, representing 12.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 23.6% |
| Speed | 12 | 21.8% |
| Availability | 11 | 20.0% |
| Interference | 6 | 10.9% |
| Equipment | 5 | 9.1% |
| Privacy | 5 | 9.1% |
| Open Internet/Net Neutrality | 3 | 5.5% |
A broad mix of issues was reported in this category, with Billing, Speed and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.