FCC Consumer Complaints – 16 July 2017
Introduction
A total of 260 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 16 July 2017, complaint volume fell from 458 complaints the previous day. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 97 complaints.
Key statistics
- Total complaints
- 260
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (97)
- Most reported state/territory
- California (30)
Where the complaints came from
A total of 260 complaints were recorded on 16 July 2017, with reports originating from 215 cities in 47 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 30 | 11.5% |
| Pennsylvania | 25 | 9.6% |
| Texas | 20 | 7.7% |
| Florida | 16 | 6.2% |
| Maryland | 13 | 5.0% |
| Georgia | 12 | 4.6% |
| New York | 12 | 4.6% |
| Illinois | 10 | 3.8% |
| Virginia | 9 | 3.5% |
| Arizona | 8 | 3.1% |
| Other states and territories | 105 | 40.4% |
Location highlight
California had the widest distribution of complaints, with reports originating from 26 different cities.
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 159 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 159 | 61.2% |
| TV | 48 | 18.5% |
| Internet | 44 | 16.9% |
| Radio | 7 | 2.7% |
| Emergency | 2 | 0.8% |
Phone complaints
159 complaints were recorded in this category, representing 61.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 97 | 61.0% |
| Billing | 21 | 13.2% |
| Availability (including rural call completion) | 13 | 8.2% |
| Equipment | 11 | 6.9% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.9% |
| Interference (including signal jammers) | 3 | 1.9% |
| Number Portability (keeping your number if you change providers) | 3 | 1.9% |
| Privacy | 3 | 1.9% |
| Junk Faxes | 2 | 1.3% |
| Open Internet/Net Neutrality | 1 | 0.6% |
| Rural Call Completion | 1 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
48 complaints were recorded in this category, representing 18.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 13 | 27.1% |
| Billing | 12 | 25.0% |
| Indecency | 8 | 16.7% |
| Equipment | 6 | 12.5% |
| Availability | 5 | 10.4% |
| Open Internet/Net Neutrality | 2 | 4.2% |
| Interference | 1 | 2.1% |
| Privacy | 1 | 2.1% |
The remaining complaints in this category were spread across several issues, including Loud Commercials, Billing and Indecency.
Internet complaints
44 complaints were recorded in this category, representing 16.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 27.3% |
| Speed | 9 | 20.5% |
| Equipment | 8 | 18.2% |
| Availability | 5 | 11.4% |
| Open Internet/Net Neutrality | 5 | 11.4% |
| Interference | 3 | 6.8% |
| Privacy | 2 | 4.5% |
The remaining complaints in this category were spread across several issues, including Billing, Speed and Equipment.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.