FCC Consumer Complaints – 19 July 2017
Introduction
On 19 July 2017, 1161 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1217 complaints the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 765 complaints.
Key statistics
- Total complaints
- 1161
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (765)
- Most reported state/territory
- California (148)
Where the complaints came from
Across 758 cities in 50 states and territories, a total of 1161 complaints were recorded on 19 July 2017. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 148 | 12.7% |
| Florida | 91 | 7.8% |
| Texas | 85 | 7.3% |
| New York | 70 | 6.0% |
| Ohio | 55 | 4.7% |
| Virginia | 47 | 4.0% |
| Georgia | 43 | 3.7% |
| New Jersey | 40 | 3.4% |
| Pennsylvania | 40 | 3.4% |
| Illinois | 38 | 3.3% |
| Other states and territories | 503 | 43.3% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 965 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 965 | 83.1% |
| Internet | 99 | 8.5% |
| TV | 79 | 6.8% |
| Radio | 13 | 1.1% |
| Accessibility | 3 | 0.3% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
965 complaints were recorded in this category, representing 83.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 765 | 79.3% |
| Billing | 83 | 8.6% |
| Availability (including rural call completion) | 35 | 3.6% |
| Equipment | 22 | 2.3% |
| Privacy | 19 | 2.0% |
| Junk Faxes | 17 | 1.8% |
| Number Portability (keeping your number if you change providers) | 11 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 9 | 0.9% |
| Interference (including signal jammers) | 2 | 0.2% |
| Open Internet/Net Neutrality | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
99 complaints were recorded in this category, representing 8.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 36.4% |
| Availability | 21 | 21.2% |
| Speed | 17 | 17.2% |
| Equipment | 11 | 11.1% |
| Interference | 6 | 6.1% |
| Open Internet/Net Neutrality | 5 | 5.1% |
| Privacy | 3 | 3.0% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
79 complaints were recorded in this category, representing 6.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 51 | 64.6% |
| Availability | 9 | 11.4% |
| Equipment | 7 | 8.9% |
| Loud Commercials | 5 | 6.3% |
| Interference | 4 | 5.1% |
| Indecency | 2 | 2.5% |
| Privacy | 1 | 1.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
765 complaints relating to unwanted calls were recorded on this date, accounting for 65.9% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (914) 946-2311 | 11 | 1.4% |
| (443) 221-6996 | 4 | 0.5% |
| (646) 809-9655 | 4 | 0.5% |
| (315) 992-1936 | 3 | 0.4% |
| (202) 481-3289 | 2 | 0.3% |
| (260) 318-0451 | 2 | 0.3% |
| (281) 612-6847 | 2 | 0.3% |
| (469) 206-4322 | 2 | 0.3% |
| (547) 818-4222 | 2 | 0.3% |
| (555) 555-5555 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (914) 946-2311 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.