FCC Consumer Complaints – 20 July 2017
Introduction
A total of 1225 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 20 July 2017, complaint volume increased from 1161 complaints the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 771 complaints.
Key statistics
- Total complaints
- 1225
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (771)
- Most reported state/territory
- California (160)
Where the complaints came from
A total of 1225 complaints were recorded on 20 July 2017, with reports originating from 841 cities in 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 160 | 13.1% |
| Florida | 93 | 7.6% |
| Texas | 78 | 6.4% |
| New York | 75 | 6.1% |
| Pennsylvania | 50 | 4.1% |
| New Jersey | 48 | 3.9% |
| Virginia | 46 | 3.8% |
| Ohio | 42 | 3.4% |
| Georgia | 41 | 3.3% |
| Maryland | 38 | 3.1% |
| Other states and territories | 550 | 44.9% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone accounted for the largest share, with 981 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 981 | 80.1% |
| Internet | 114 | 9.3% |
| TV | 112 | 9.1% |
| Radio | 16 | 1.3% |
| Accessibility | 2 | 0.2% |
Phone complaints
981 complaints were recorded in this category, representing 80.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 771 | 78.6% |
| Billing | 84 | 8.6% |
| Availability (including rural call completion) | 43 | 4.4% |
| Equipment | 24 | 2.4% |
| Number Portability (keeping your number if you change providers) | 20 | 2.0% |
| Junk Faxes | 14 | 1.4% |
| Privacy | 10 | 1.0% |
| Interference (including signal jammers) | 8 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.5% |
| Open Internet/Net Neutrality | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
114 complaints were recorded in this category, representing 9.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 33.3% |
| Availability | 26 | 22.8% |
| Speed | 22 | 19.3% |
| Equipment | 10 | 8.8% |
| Privacy | 7 | 6.1% |
| Interference | 6 | 5.3% |
| Open Internet/Net Neutrality | 5 | 4.4% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
112 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 60 | 53.6% |
| Equipment | 14 | 12.5% |
| Loud Commercials | 12 | 10.7% |
| Availability | 11 | 9.8% |
| Interference | 7 | 6.3% |
| Indecency | 5 | 4.5% |
| Privacy | 3 | 2.7% |
Billing and Equipment were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 771 complaints relating to unwanted calls on this date, representing 62.9% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 431-2901 | 5 | 0.6% |
| (201) 285-1836 | 3 | 0.4% |
| (201) 267-3064 | 2 | 0.3% |
| (302) 202-1623 | 2 | 0.3% |
| (407) 519-3149 | 2 | 0.3% |
| (412) 282-0009 | 2 | 0.3% |
| (534) 429-0522 | 2 | 0.3% |
| (609) 225-5799 | 2 | 0.3% |
| (630) 593-9025 | 2 | 0.3% |
| (636) 435-6622 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (888) 431-2901 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.