FCC Consumer Complaints – 22 July 2017
Introduction
On Saturday, 22 July 2017, the Federal Communications Commission recorded 473 consumer complaints relating to telecommunications services, this was lower than the 1132 complaints recorded the day before. Reports were received from 46 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 264 complaints recorded.
Key statistics
- Total complaints
- 473
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (264)
- Most reported state/territory
- California (64)
Where the complaints came from
On 22 July 2017, the 473 complaints recorded by the Federal Communications Commission were reported from 372 cities across 46 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 64 | 13.5% |
| Florida | 45 | 9.5% |
| New York | 34 | 7.2% |
| Texas | 27 | 5.7% |
| New Jersey | 20 | 4.2% |
| Pennsylvania | 19 | 4.0% |
| Michigan | 18 | 3.8% |
| Virginia | 18 | 3.8% |
| Arizona | 17 | 3.6% |
| North Carolina | 13 | 2.7% |
| Other states and territories | 198 | 41.9% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 348 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 348 | 73.6% |
| Internet | 63 | 13.3% |
| TV | 50 | 10.6% |
| Radio | 10 | 2.1% |
| Accessibility | 1 | 0.2% |
| Emergency | 1 | 0.2% |
Phone complaints
348 complaints were recorded in this category, representing 73.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 264 | 75.9% |
| Billing | 28 | 8.0% |
| Equipment | 18 | 5.2% |
| Availability (including rural call completion) | 14 | 4.0% |
| Number Portability (keeping your number if you change providers) | 7 | 2.0% |
| Privacy | 7 | 2.0% |
| Interference (including signal jammers) | 5 | 1.4% |
| Open Internet/Net Neutrality | 3 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
63 complaints were recorded in this category, representing 13.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 18 | 28.6% |
| Billing | 14 | 22.2% |
| Availability | 12 | 19.0% |
| Open Internet/Net Neutrality | 9 | 14.3% |
| Equipment | 4 | 6.3% |
| Privacy | 4 | 6.3% |
| Interference | 2 | 3.2% |
The remaining complaints in this category were spread across several issues, including Speed, Billing and Availability.
TV complaints
50 complaints were recorded in this category, representing 10.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 48.0% |
| Availability | 9 | 18.0% |
| Loud Commercials | 8 | 16.0% |
| Equipment | 5 | 10.0% |
| Interference | 2 | 4.0% |
| Indecency | 1 | 2.0% |
| Privacy | 1 | 2.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.