FCC Consumer Complaints – 23 July 2017
Introduction
A total of 228 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 23 July 2017, complaint volume fell from 473 complaints the day before. Reports were received from 41 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 228
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (83)
- Most reported state/territory
- California (28)
Where the complaints came from
The 228 complaints recorded on 23 July 2017 originated from 185 cities across 41 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 28 | 12.3% |
| Florida | 26 | 11.4% |
| Pennsylvania | 16 | 7.0% |
| Kentucky | 14 | 6.1% |
| New York | 14 | 6.1% |
| Georgia | 9 | 3.9% |
| Texas | 9 | 3.9% |
| Missouri | 8 | 3.5% |
| Washington | 7 | 3.1% |
| Arizona | 6 | 2.6% |
| Other states and territories | 91 | 39.9% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 129 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 129 | 56.6% |
| TV | 50 | 21.9% |
| Internet | 43 | 18.9% |
| Emergency | 3 | 1.3% |
| Radio | 2 | 0.9% |
| Accessibility | 1 | 0.4% |
Phone complaints
129 complaints were recorded in this category, representing 56.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 83 | 64.3% |
| Billing | 20 | 15.5% |
| Availability (including rural call completion) | 8 | 6.2% |
| Equipment | 6 | 4.7% |
| Interference (including signal jammers) | 4 | 3.1% |
| Privacy | 4 | 3.1% |
| Number Portability (keeping your number if you change providers) | 2 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.8% |
| Open Internet/Net Neutrality | 1 | 0.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
50 complaints were recorded in this category, representing 21.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 44.0% |
| Availability | 11 | 22.0% |
| Loud Commercials | 10 | 20.0% |
| Indecency | 3 | 6.0% |
| Interference | 3 | 6.0% |
| Equipment | 1 | 2.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
43 complaints were recorded in this category, representing 18.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 30.2% |
| Speed | 9 | 20.9% |
| Availability | 7 | 16.3% |
| Privacy | 5 | 11.6% |
| Equipment | 4 | 9.3% |
| Open Internet/Net Neutrality | 4 | 9.3% |
| Interference | 1 | 2.3% |
A broad mix of issues was reported in this category, with Billing, Speed and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.