FCC Consumer Complaints – 24 July 2017
Introduction
The Federal Communications Commission recorded 1139 consumer complaints on Monday, 24 July 2017 relating to telecommunications services, this represented an increase from the 228 complaints recorded the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 687 complaints.
Key statistics
- Total complaints
- 1139
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (687)
- Most reported state/territory
- California (110)
Where the complaints came from
The 1139 complaints recorded on 24 July 2017 were submitted from 760 cities across 50 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 110 | 9.7% |
| Florida | 84 | 7.4% |
| Texas | 78 | 6.8% |
| New York | 59 | 5.2% |
| Pennsylvania | 56 | 4.9% |
| New Jersey | 51 | 4.5% |
| Ohio | 50 | 4.4% |
| Maryland | 41 | 3.6% |
| Virginia | 40 | 3.5% |
| North Carolina | 35 | 3.1% |
| Other states and territories | 534 | 46.9% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 912 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 912 | 80.1% |
| TV | 114 | 10.0% |
| Internet | 94 | 8.3% |
| Radio | 16 | 1.4% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
912 complaints were recorded in this category, representing 80.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 687 | 75.3% |
| Billing | 98 | 10.7% |
| Equipment | 41 | 4.5% |
| Availability (including rural call completion) | 26 | 2.9% |
| Privacy | 15 | 1.6% |
| Junk Faxes | 11 | 1.2% |
| Number Portability (keeping your number if you change providers) | 11 | 1.2% |
| Interference (including signal jammers) | 10 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.7% |
| Open Internet/Net Neutrality | 5 | 0.5% |
| Rural Call Completion | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
114 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 50.0% |
| Loud Commercials | 17 | 14.9% |
| Indecency | 14 | 12.3% |
| Availability | 13 | 11.4% |
| Equipment | 9 | 7.9% |
| Interference | 3 | 2.6% |
| Privacy | 1 | 0.9% |
Billing and Loud Commercials were the main issues reported in this category, while other issues were less common.
Internet complaints
94 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 34.0% |
| Availability | 24 | 25.5% |
| Speed | 19 | 20.2% |
| Equipment | 6 | 6.4% |
| Open Internet/Net Neutrality | 5 | 5.3% |
| Interference | 4 | 4.3% |
| Privacy | 4 | 4.3% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
Unwanted calls
A total of 687 complaints relating to unwanted calls were recorded on this date, representing 60.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (615) 722-0075 | 8 | 1.2% |
| (402) 338-9582 | 4 | 0.6% |
| (407) 205-0761 | 3 | 0.4% |
| (516) 217-9584 | 3 | 0.4% |
| (609) 201-1591 | 3 | 0.4% |
| (646) 809-9655 | 3 | 0.4% |
| (646) 809-9671 | 3 | 0.4% |
| (208) 803-0315 | 2 | 0.3% |
| (210) 485-0004 | 2 | 0.3% |
| (210) 660-3500 | 2 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (615) 722-0075 | 8 | 1.2% |
| (402) 338-9582 | 4 | 0.6% |
| (555) 555-5555 | 4 | 0.6% |
| (844) 369-0788 | 4 | 0.6% |
| (646) 809-9671 | 3 | 0.4% |
| (682) 260-6791 | 3 | 0.4% |
| (208) 803-0315 | 2 | 0.3% |
| (267) 245-5123 | 2 | 0.3% |
| (318) 502-7002 | 2 | 0.3% |
| (407) 205-0761 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (615) 722-0075 stood out as the most frequently reported business contact number.
- (615) 722-0075 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.