FCC Consumer Complaints – 25 July 2017
Introduction
A total of 1377 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 25 July 2017, this was higher than the 1139 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 851 complaints.
Key statistics
- Total complaints
- 1377
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (851)
- Most reported state/territory
- California (176)
Where the complaints came from
On 25 July 2017, the 1377 complaints recorded by the Federal Communications Commission were reported from 884 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 176 | 12.8% |
| Florida | 104 | 7.6% |
| Texas | 104 | 7.6% |
| New York | 74 | 5.4% |
| New Jersey | 52 | 3.8% |
| Ohio | 51 | 3.7% |
| Pennsylvania | 50 | 3.6% |
| Georgia | 49 | 3.6% |
| Colorado | 46 | 3.3% |
| Michigan | 45 | 3.3% |
| Other states and territories | 622 | 45.2% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 1097 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1097 | 79.7% |
| Internet | 134 | 9.7% |
| TV | 127 | 9.2% |
| Radio | 16 | 1.2% |
| Accessibility | 3 | 0.2% |
Phone complaints
1097 complaints were recorded in this category, representing 79.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 851 | 77.6% |
| Billing | 101 | 9.2% |
| Availability (including rural call completion) | 37 | 3.4% |
| Equipment | 31 | 2.8% |
| Number Portability (keeping your number if you change providers) | 21 | 1.9% |
| Junk Faxes | 16 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.0% |
| Privacy | 11 | 1.0% |
| Interference (including signal jammers) | 9 | 0.8% |
| Open Internet/Net Neutrality | 3 | 0.3% |
| Rural Call Completion | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
134 complaints were recorded in this category, representing 9.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 33.6% |
| Availability | 25 | 18.7% |
| Speed | 24 | 17.9% |
| Interference | 14 | 10.4% |
| Open Internet/Net Neutrality | 11 | 8.2% |
| Equipment | 10 | 7.5% |
| Privacy | 5 | 3.7% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
127 complaints were recorded in this category, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 64 | 50.4% |
| Availability | 18 | 14.2% |
| Equipment | 14 | 11.0% |
| Indecency | 14 | 11.0% |
| Interference | 10 | 7.9% |
| Loud Commercials | 5 | 3.9% |
| Privacy | 2 | 1.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.