FCC Consumer Complaints – 28 July 2017
Introduction
A total of 1178 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 28 July 2017, complaint volume fell from 1260 complaints the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 774 complaints recorded.
Key statistics
- Total complaints
- 1178
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (774)
- Most reported state/territory
- California (110)
Where the complaints came from
Reports recorded on 28 July 2017 show 1178 complaints originating from 808 cities across 51 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 110 | 9.3% |
| Florida | 101 | 8.6% |
| Texas | 100 | 8.5% |
| New York | 59 | 5.0% |
| Ohio | 52 | 4.4% |
| Arizona | 49 | 4.2% |
| New Jersey | 49 | 4.2% |
| North Carolina | 46 | 3.9% |
| Michigan | 45 | 3.8% |
| Virginia | 40 | 3.4% |
| Other states and territories | 526 | 44.7% |
What the complaints were about
A total of 4 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 970 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 970 | 82.3% |
| Internet | 97 | 8.2% |
| TV | 96 | 8.1% |
| Radio | 15 | 1.3% |
Phone complaints
970 complaints were recorded in this category, representing 82.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 774 | 79.8% |
| Billing | 78 | 8.0% |
| Availability (including rural call completion) | 29 | 3.0% |
| Equipment | 25 | 2.6% |
| Privacy | 23 | 2.4% |
| Number Portability (keeping your number if you change providers) | 21 | 2.2% |
| Interference (including signal jammers) | 7 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.6% |
| Junk Faxes | 3 | 0.3% |
| Open Internet/Net Neutrality | 3 | 0.3% |
| Rural Call Completion | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
97 complaints were recorded in this category, representing 8.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 40.2% |
| Speed | 19 | 19.6% |
| Availability | 18 | 18.6% |
| Open Internet/Net Neutrality | 8 | 8.2% |
| Interference | 6 | 6.2% |
| Equipment | 5 | 5.2% |
| Privacy | 2 | 2.1% |
Billing was the most commonly reported issue in this category, while other issues occurred less frequently.
TV complaints
96 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 55 | 57.3% |
| Loud Commercials | 18 | 18.8% |
| Equipment | 8 | 8.3% |
| Availability | 7 | 7.3% |
| Indecency | 3 | 3.1% |
| Interference | 3 | 3.1% |
| Privacy | 2 | 2.1% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 774 complaints relating to unwanted calls were recorded on this date, representing 65.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (773) 423-2800 | 5 | 0.6% |
| (201) 267-3059 | 3 | 0.4% |
| (312) 340-0827 | 3 | 0.4% |
| (610) 628-4163 | 3 | 0.4% |
| (631) 201-0778 | 3 | 0.4% |
| (703) 348-7880 | 3 | 0.4% |
| (757) 607-4007 | 3 | 0.4% |
| (813) 701-3641 | 3 | 0.4% |
| (201) 285-1836 | 2 | 0.3% |
| (202) 254-9563 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (773) 423-2800 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.