FCC Consumer Complaints – 29 July 2017
Introduction
On 29 July 2017, 503 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1178 complaints recorded the previous day. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 252 complaints.
Key statistics
- Total complaints
- 503
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (252)
- Most reported state/territory
- California (75)
Where the complaints came from
The 503 complaints recorded on 29 July 2017 were submitted from 356 cities across 48 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 75 | 14.9% |
| Florida | 43 | 8.5% |
| Ohio | 35 | 7.0% |
| Texas | 27 | 5.4% |
| New York | 23 | 4.6% |
| Iowa | 21 | 4.2% |
| Pennsylvania | 18 | 3.6% |
| Illinois | 17 | 3.4% |
| New Jersey | 16 | 3.2% |
| Georgia | 15 | 3.0% |
| Other states and territories | 213 | 42.3% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 346 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 346 | 68.8% |
| Internet | 84 | 16.7% |
| TV | 62 | 12.3% |
| Radio | 9 | 1.8% |
| Emergency | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
346 complaints were recorded in this category, representing 68.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 252 | 72.8% |
| Billing | 41 | 11.8% |
| Availability (including rural call completion) | 18 | 5.2% |
| Equipment | 12 | 3.5% |
| Interference (including signal jammers) | 6 | 1.7% |
| Number Portability (keeping your number if you change providers) | 6 | 1.7% |
| Privacy | 6 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.6% |
| Junk Faxes | 2 | 0.6% |
| Open Internet/Net Neutrality | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
84 complaints were recorded in this category, representing 16.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 25.0% |
| Privacy | 18 | 21.4% |
| Speed | 18 | 21.4% |
| Open Internet/Net Neutrality | 9 | 10.7% |
| Availability | 7 | 8.3% |
| Equipment | 6 | 7.1% |
| Interference | 5 | 6.0% |
A broad mix of issues was reported in this category, with Billing, Privacy and Speed among the most common.
TV complaints
62 complaints were recorded in this category, representing 12.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 54.8% |
| Loud Commercials | 7 | 11.3% |
| Availability | 6 | 9.7% |
| Equipment | 5 | 8.1% |
| Indecency | 5 | 8.1% |
| Interference | 4 | 6.5% |
| Open Internet/Net Neutrality | 1 | 1.6% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.