FCC Consumer Complaints – 30 July 2017
Introduction
A total of 247 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 30 July 2017, complaint volume fell from 503 complaints the day before. Reports were received from 39 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 247
- States & territories reporting
- 39
- Most common issue
- Unwanted Calls (99)
- Most reported state/territory
- California (41)
Where the complaints came from
A total of 247 complaints were recorded on 30 July 2017, with reports originating from 204 cities in 39 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 41 | 16.6% |
| Texas | 22 | 8.9% |
| Florida | 20 | 8.1% |
| New Jersey | 17 | 6.9% |
| Illinois | 13 | 5.3% |
| Pennsylvania | 13 | 5.3% |
| Colorado | 11 | 4.5% |
| Virginia | 11 | 4.5% |
| New York | 9 | 3.6% |
| Maryland | 8 | 3.2% |
| Other states and territories | 82 | 33.2% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 141 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 141 | 57.1% |
| TV | 57 | 23.1% |
| Internet | 41 | 16.6% |
| Radio | 6 | 2.4% |
| Accessibility | 1 | 0.4% |
| Emergency | 1 | 0.4% |
Phone complaints
141 complaints were recorded in this category, representing 57.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 99 | 70.2% |
| Billing | 17 | 12.1% |
| Equipment | 9 | 6.4% |
| Availability (including rural call completion) | 5 | 3.5% |
| Interference (including signal jammers) | 3 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.4% |
| Number Portability (keeping your number if you change providers) | 2 | 1.4% |
| Privacy | 2 | 1.4% |
| Open Internet/Net Neutrality | 1 | 0.7% |
| Rural Call Completion | 1 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
TV complaints
57 complaints were recorded in this category, representing 23.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 43.9% |
| Availability | 9 | 15.8% |
| Loud Commercials | 8 | 14.0% |
| Equipment | 6 | 10.5% |
| Indecency | 5 | 8.8% |
| Interference | 2 | 3.5% |
| Open Internet/Net Neutrality | 1 | 1.8% |
| Privacy | 1 | 1.8% |
Billing represented the largest share of complaints recorded in this category, with lower volumes reported across the remaining issues.
Internet complaints
41 complaints were recorded in this category, representing 16.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 34.1% |
| Speed | 9 | 22.0% |
| Availability | 7 | 17.1% |
| Open Internet/Net Neutrality | 4 | 9.8% |
| Equipment | 3 | 7.3% |
| Interference | 3 | 7.3% |
| Privacy | 1 | 2.4% |
A broad mix of issues was reported in this category, with Billing, Speed and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.