FCC Consumer Complaints – 10 May 2018
Introduction
A total of 1435 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 10 May 2018, complaint volume increased from 1316 complaints the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 1034 complaints.
Key statistics
- Total complaints
- 1435
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (1034)
- Most reported state/territory
- California (215)
Where the complaints came from
The 1435 complaints recorded on 10 May 2018 were submitted from 899 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 215 | 15.0% |
| Florida | 120 | 8.4% |
| Texas | 97 | 6.8% |
| New York | 85 | 5.9% |
| Illinois | 58 | 4.0% |
| Pennsylvania | 57 | 4.0% |
| Virginia | 47 | 3.3% |
| Arizona | 42 | 2.9% |
| Georgia | 42 | 2.9% |
| Ohio | 38 | 2.6% |
| Other states and territories | 634 | 44.2% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 1208 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1208 | 84.2% |
| TV | 110 | 7.7% |
| Internet | 99 | 6.9% |
| Radio | 16 | 1.1% |
| Accessibility | 2 | 0.1% |
Phone complaints
1208 complaints were recorded in this category, representing 84.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 1034 | 85.6% |
| Billing | 63 | 5.2% |
| Availability (including rural call completion) | 31 | 2.6% |
| Equipment | 23 | 1.9% |
| Privacy | 21 | 1.7% |
| Number Portability (keeping your number if you change providers) | 11 | 0.9% |
| Junk Faxes | 9 | 0.7% |
| Interference (including signal jammers) | 8 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.4% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
| Rural Call Completion | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
110 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 63 | 57.3% |
| Availability | 24 | 21.8% |
| Equipment | 9 | 8.2% |
| Indecency | 5 | 4.5% |
| Interference | 4 | 3.6% |
| Loud Commercials | 3 | 2.7% |
| Open Internet/Net Neutrality | 1 | 0.9% |
| Privacy | 1 | 0.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Internet complaints
99 complaints were recorded in this category, representing 6.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 32.3% |
| Availability | 26 | 26.3% |
| Speed | 20 | 20.2% |
| Interference | 6 | 6.1% |
| Privacy | 6 | 6.1% |
| Open Internet/Net Neutrality | 5 | 5.1% |
| Equipment | 4 | 4.0% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
Unwanted calls
A total of 1034 complaints relating to unwanted calls were recorded on this date, representing 72.1% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (727) 205-0332 | 23 | 2.2% |
| (202) 335-4602 | 5 | 0.5% |
| (210) 664-2731 | 5 | 0.5% |
| (402) 382-7093 | 4 | 0.4% |
| (413) 242-6169 | 4 | 0.4% |
| (631) 604-0693 | 4 | 0.4% |
| (254) 244-2276 | 3 | 0.3% |
| (718) 569-5732 | 3 | 0.3% |
| (800) 945-2000 | 3 | 0.3% |
| (845) 445-4426 | 3 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (727) 205-0332 | 17 | 1.6% |
| (210) 664-2731 | 5 | 0.5% |
| (631) 604-0693 | 5 | 0.5% |
| (607) 595-1450 | 4 | 0.4% |
| (631) 506-7030 | 3 | 0.3% |
| (718) 569-5732 | 3 | 0.3% |
| (800) 945-2000 | 3 | 0.3% |
| (845) 445-4426 | 3 | 0.3% |
| (855) 311-5111 | 3 | 0.3% |
| (940) 236-0471 | 3 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (727) 205-0332 stood out as the most frequently reported business contact number.
- (727) 205-0332 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.