FCC Consumer Complaints – 11 May 2018
Introduction
A total of 1436 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 11 May 2018, this was higher than the 1435 complaints recorded the day before. The complaints came from 53 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 1125 complaints.
Key statistics
- Total complaints
- 1436
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (1125)
- Most reported state/territory
- California (208)
Where the complaints came from
A total of 1436 complaints were recorded on 11 May 2018, with reports originating from 919 cities in 53 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 208 | 14.5% |
| Florida | 105 | 7.3% |
| Texas | 92 | 6.4% |
| New York | 80 | 5.6% |
| Pennsylvania | 77 | 5.4% |
| Arizona | 54 | 3.8% |
| Illinois | 54 | 3.8% |
| Washington | 53 | 3.7% |
| Ohio | 45 | 3.1% |
| Virginia | 42 | 2.9% |
| Other states and territories | 626 | 43.6% |
Location highlight
California had the widest distribution of complaints, with reports originating from 119 different cities.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 1274 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1274 | 88.7% |
| TV | 75 | 5.2% |
| Internet | 71 | 4.9% |
| Radio | 13 | 0.9% |
| Accessibility | 2 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
1274 complaints were recorded in this category, representing 88.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 1125 | 88.3% |
| Billing | 74 | 5.8% |
| Availability (including rural call completion) | 18 | 1.4% |
| Equipment | 16 | 1.3% |
| Privacy | 15 | 1.2% |
| Number Portability (keeping your number if you change providers) | 12 | 0.9% |
| Interference (including signal jammers) | 8 | 0.6% |
| Junk Faxes | 4 | 0.3% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
75 complaints were recorded in this category, representing 5.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 50.7% |
| Availability | 18 | 24.0% |
| Indecency | 10 | 13.3% |
| Equipment | 3 | 4.0% |
| Loud Commercials | 3 | 4.0% |
| Interference | 2 | 2.7% |
| Privacy | 1 | 1.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
71 complaints were recorded in this category, representing 4.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 32.4% |
| Speed | 16 | 22.5% |
| Availability | 11 | 15.5% |
| Interference | 10 | 14.1% |
| Equipment | 5 | 7.0% |
| Privacy | 4 | 5.6% |
| Open Internet/Net Neutrality | 2 | 2.8% |
Complaints in this category covered a range of issues, including Billing, Speed and Availability.
Unwanted calls
A total of 1125 complaints relating to unwanted calls were recorded on this date, representing 78.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (708) 270-0644 | 32 | 2.8% |
| (727) 205-0332 | 22 | 2.0% |
| (202) 335-4602 | 5 | 0.4% |
| (732) 230-4141 | 5 | 0.4% |
| (914) 363-5602 | 5 | 0.4% |
| (347) 354-0153 | 4 | 0.4% |
| (415) 842-9158 | 4 | 0.4% |
| (516) 739-8540 | 4 | 0.4% |
| (253) 300-0672 | 3 | 0.3% |
| (708) 646-2412 | 3 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (708) 270-0644 | 24 | 2.1% |
| (727) 205-0332 | 18 | 1.6% |
| (914) 363-5602 | 5 | 0.4% |
| (415) 842-9158 | 4 | 0.4% |
| (585) 861-1175 | 3 | 0.3% |
| (716) 371-8752 | 3 | 0.3% |
| (732) 230-4141 | 3 | 0.3% |
| (818) 302-6411 | 3 | 0.3% |
| (925) 244-1845 | 3 | 0.3% |
| (202) 335-4602 | 2 | 0.2% |
Key patterns
- Prerecorded Voice accounted for the largest share of unwanted call complaints by call type.
- (708) 270-0644 was reported slightly more often than other business contact numbers.
- (708) 270-0644 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.