FCC Consumer Complaints – 22 May 2018
Introduction
A total of 1308 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 22 May 2018, this was higher than the 1170 complaints recorded the previous day. The complaints came from 53 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 928 complaints.
Key statistics
- Total complaints
- 1308
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (928)
- Most reported state/territory
- California (157)
Where the complaints came from
Reports recorded on 22 May 2018 show 1308 complaints originating from 833 cities across 53 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 157 | 12.0% |
| Texas | 108 | 8.3% |
| Florida | 98 | 7.5% |
| New York | 70 | 5.4% |
| Pennsylvania | 53 | 4.1% |
| Michigan | 47 | 3.6% |
| Ohio | 45 | 3.4% |
| Illinois | 43 | 3.3% |
| Colorado | 42 | 3.2% |
| Maryland | 42 | 3.2% |
| Other states and territories | 601 | 45.9% |
Location highlight
Complaints in California were reported across 92 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 1100 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1100 | 84.1% |
| Internet | 103 | 7.9% |
| TV | 87 | 6.7% |
| Radio | 15 | 1.1% |
| Accessibility | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
1100 complaints were recorded in this category, representing 84.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 928 | 84.4% |
| Billing | 72 | 6.5% |
| Privacy | 27 | 2.5% |
| Availability (including rural call completion) | 26 | 2.4% |
| Equipment | 16 | 1.5% |
| Junk Faxes | 13 | 1.2% |
| Number Portability (keeping your number if you change providers) | 7 | 0.6% |
| Interference (including signal jammers) | 6 | 0.5% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.4% |
| Rural Call Completion | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Privacy and Availability (including rural call completion).
Internet complaints
103 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 42.7% |
| Availability | 21 | 20.4% |
| Speed | 13 | 12.6% |
| Equipment | 11 | 10.7% |
| Interference | 8 | 7.8% |
| Privacy | 5 | 4.9% |
| Open Internet/Net Neutrality | 1 | 1.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
87 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 44 | 50.6% |
| Availability | 19 | 21.8% |
| Equipment | 10 | 11.5% |
| Loud Commercials | 7 | 8.0% |
| Indecency | 4 | 4.6% |
| Interference | 2 | 2.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
928 complaints relating to unwanted calls were recorded on this date, accounting for 70.9% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (505) 210-7610 | 22 | 2.4% |
| (458) 203-3668 | 5 | 0.5% |
| (518) 636-6025 | 5 | 0.5% |
| (828) 759-5639 | 4 | 0.4% |
| (360) 209-0505 | 3 | 0.3% |
| (443) 261-0822 | 3 | 0.3% |
| (516) 495-6032 | 3 | 0.3% |
| (518) 615-6704 | 3 | 0.3% |
| (518) 636-7721 | 3 | 0.3% |
| (631) 485-9300 | 3 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (505) 210-7610 | 19 | 2.0% |
| (518) 636-6025 | 9 | 1.0% |
| (518) 615-6704 | 5 | 0.5% |
| (518) 636-7721 | 4 | 0.4% |
| (585) 633-1447 | 4 | 0.4% |
| (631) 485-9300 | 4 | 0.4% |
| (458) 203-3668 | 3 | 0.3% |
| (518) 615-6698 | 3 | 0.3% |
| (555) 555-5555 | 3 | 0.3% |
| (202) 506-8583 | 2 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (505) 210-7610 stood out as both the most frequently reported business contact number and the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.