FCC Consumer Complaints – 23 May 2018
Introduction
On 23 May 2018, 1389 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 1308 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 948 complaints.
Key statistics
- Total complaints
- 1389
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (948)
- Most reported state/territory
- California (166)
Where the complaints came from
A total of 1389 complaints were recorded on 23 May 2018, with reports originating from 865 cities in 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 166 | 12.0% |
| Texas | 131 | 9.4% |
| Florida | 123 | 8.9% |
| New York | 62 | 4.5% |
| Illinois | 60 | 4.3% |
| Pennsylvania | 54 | 3.9% |
| Michigan | 49 | 3.5% |
| North Carolina | 47 | 3.4% |
| Washington | 44 | 3.2% |
| New Jersey | 41 | 3.0% |
| Other states and territories | 607 | 43.7% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 1156 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1156 | 83.2% |
| TV | 121 | 8.7% |
| Internet | 98 | 7.1% |
| Radio | 8 | 0.6% |
| Accessibility | 5 | 0.4% |
| Emergency | 1 | 0.1% |
Phone complaints
1156 complaints were recorded in this category, representing 83.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 948 | 82.0% |
| Billing | 84 | 7.3% |
| Availability (including rural call completion) | 42 | 3.6% |
| Equipment | 38 | 3.3% |
| Privacy | 16 | 1.4% |
| Number Portability (keeping your number if you change providers) | 11 | 1.0% |
| Junk Faxes | 9 | 0.8% |
| Interference (including signal jammers) | 6 | 0.5% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
TV complaints
121 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 53 | 43.8% |
| Availability | 33 | 27.3% |
| Equipment | 13 | 10.7% |
| Indecency | 13 | 10.7% |
| Loud Commercials | 6 | 5.0% |
| Interference | 3 | 2.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
98 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 31.6% |
| Availability | 25 | 25.5% |
| Speed | 12 | 12.2% |
| Interference | 10 | 10.2% |
| Equipment | 9 | 9.2% |
| Privacy | 6 | 6.1% |
| Open Internet/Net Neutrality | 5 | 5.1% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
Unwanted calls
There were 948 complaints relating to unwanted calls on this date, representing 68.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (505) 210-7610 | 12 | 1.3% |
| (312) 312-9763 | 10 | 1.1% |
| (281) 204-0500 | 8 | 0.8% |
| (412) 766-3940 | 5 | 0.5% |
| (315) 381-0941 | 4 | 0.4% |
| (518) 615-7993 | 4 | 0.4% |
| (516) 462-7936 | 3 | 0.3% |
| (518) 636-7735 | 3 | 0.3% |
| (585) 633-0346 | 3 | 0.3% |
| (202) 495-9915 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (505) 210-7610 | 8 | 0.8% |
| (312) 312-9763 | 5 | 0.5% |
| (518) 615-7993 | 5 | 0.5% |
| (516) 462-7936 | 4 | 0.4% |
| (518) 636-7735 | 4 | 0.4% |
| (585) 633-0346 | 4 | 0.4% |
| (714) 980-4446 | 3 | 0.3% |
| (202) 495-9915 | 2 | 0.2% |
| (216) 290-0776 | 2 | 0.2% |
| (302) 691-0461 | 2 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (505) 210-7610 was reported slightly more often than other business contact numbers.
- (505) 210-7610 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.