FCC Consumer Complaints – 24 May 2018
Introduction
On 24 May 2018, the Federal Communications Commission recorded 1238 consumer complaints relating to telecommunications services, complaint volume fell from 1389 complaints the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 859 complaints.
Key statistics
- Total complaints
- 1238
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (859)
- Most reported state/territory
- California (137)
Where the complaints came from
On 24 May 2018, the 1238 complaints recorded by the Federal Communications Commission were reported from 794 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 137 | 11.1% |
| Florida | 131 | 10.6% |
| Texas | 92 | 7.4% |
| New York | 72 | 5.8% |
| Pennsylvania | 60 | 4.8% |
| Ohio | 41 | 3.3% |
| Michigan | 38 | 3.1% |
| New Jersey | 38 | 3.1% |
| Illinois | 37 | 3.0% |
| Arizona | 34 | 2.7% |
| Other states and territories | 555 | 44.8% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 1030 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1030 | 83.2% |
| TV | 104 | 8.4% |
| Internet | 92 | 7.4% |
| Radio | 10 | 0.8% |
| Accessibility | 2 | 0.2% |
Phone complaints
1030 complaints were recorded in this category, representing 83.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 859 | 83.4% |
| Billing | 63 | 6.1% |
| Availability (including rural call completion) | 25 | 2.4% |
| Privacy | 24 | 2.3% |
| Equipment | 23 | 2.2% |
| Number Portability (keeping your number if you change providers) | 13 | 1.3% |
| Interference (including signal jammers) | 11 | 1.1% |
| Junk Faxes | 8 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Privacy.
TV complaints
104 complaints were recorded in this category, representing 8.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 40.4% |
| Availability | 27 | 26.0% |
| Indecency | 17 | 16.3% |
| Equipment | 8 | 7.7% |
| Loud Commercials | 5 | 4.8% |
| Interference | 4 | 3.8% |
| Privacy | 1 | 1.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
92 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 30.4% |
| Availability | 27 | 29.3% |
| Speed | 15 | 16.3% |
| Privacy | 9 | 9.8% |
| Equipment | 5 | 5.4% |
| Interference | 5 | 5.4% |
| Open Internet/Net Neutrality | 3 | 3.3% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
Unwanted calls
There were 859 complaints relating to unwanted calls on this date, representing 69.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (412) 766-3940 | 9 | 1.0% |
| (781) 217-7397 | 9 | 1.0% |
| (631) 503-7060 | 4 | 0.5% |
| (505) 210-7846 | 3 | 0.3% |
| (607) 595-0917 | 3 | 0.3% |
| (732) 955-4314 | 3 | 0.3% |
| (201) 340-0308 | 2 | 0.2% |
| (213) 799-1499 | 2 | 0.2% |
| (312) 312-7230 | 2 | 0.2% |
| (321) 336-6062 | 2 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- Several caller ID numbers were reported multiple times, with no single number clearly ahead of the others.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.