FCC Consumer Complaints – 26 May 2018
Introduction
The Federal Communications Commission recorded 362 consumer complaints on 26 May 2018 relating to telecommunications services, this was lower than the 1125 complaints recorded the previous day. Reports were received from 46 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 213 complaints.
Key statistics
- Total complaints
- 362
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (213)
- Most reported state/territory
- California (54)
Where the complaints came from
The 362 complaints recorded on 26 May 2018 originated from 290 cities across 46 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 54 | 14.9% |
| Florida | 35 | 9.7% |
| Texas | 26 | 7.2% |
| North Carolina | 15 | 4.1% |
| Illinois | 14 | 3.9% |
| New York | 14 | 3.9% |
| Arizona | 13 | 3.6% |
| Ohio | 11 | 3.0% |
| Michigan | 10 | 2.8% |
| Pennsylvania | 10 | 2.8% |
| Other states and territories | 159 | 43.9% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 266 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 266 | 73.5% |
| Internet | 42 | 11.6% |
| TV | 37 | 10.2% |
| Radio | 15 | 4.1% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
266 complaints were recorded in this category, representing 73.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 213 | 80.1% |
| Billing | 15 | 5.6% |
| Equipment | 12 | 4.5% |
| Privacy | 10 | 3.8% |
| Availability (including rural call completion) | 8 | 3.0% |
| Interference (including signal jammers) | 3 | 1.1% |
| Number Portability (keeping your number if you change providers) | 3 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.8% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Privacy.
Internet complaints
42 complaints were recorded in this category, representing 11.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 14 | 33.3% |
| Billing | 9 | 21.4% |
| Privacy | 7 | 16.7% |
| Speed | 4 | 9.5% |
| Equipment | 3 | 7.1% |
| Interference | 3 | 7.1% |
| Open Internet/Net Neutrality | 2 | 4.8% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Privacy.
TV complaints
37 complaints were recorded in this category, representing 10.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 45.9% |
| Availability | 8 | 21.6% |
| Equipment | 4 | 10.8% |
| Loud Commercials | 3 | 8.1% |
| Indecency | 2 | 5.4% |
| Interference | 2 | 5.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.