FCC Consumer Complaints – 27 May 2018
Introduction
The Federal Communications Commission recorded 196 consumer complaints on Sunday, 27 May 2018 relating to telecommunications services, complaint volume fell from 362 complaints the day before. The complaints came from 41 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 92 complaints.
Key statistics
- Total complaints
- 196
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (92)
- Most reported state/territory
- California (38)
Where the complaints came from
Across 152 cities in 41 states and territories, a total of 196 complaints were recorded on 27 May 2018. Compared with most days, complaint activity was more concentrated, with California contributing the largest share of complaints. At the city level, complaints were spread across locations, with no single city representing a significant proportion of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 38 | 19.4% |
| Florida | 21 | 10.7% |
| New Jersey | 15 | 7.7% |
| North Carolina | 12 | 6.1% |
| New York | 10 | 5.1% |
| Texas | 10 | 5.1% |
| Georgia | 6 | 3.1% |
| Colorado | 5 | 2.6% |
| South Carolina | 5 | 2.6% |
| Washington | 5 | 2.6% |
| Other states and territories | 69 | 35.2% |
Location highlight
California had the widest distribution of complaints, with reports originating from 27 different cities.
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 122 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 122 | 62.2% |
| TV | 36 | 18.4% |
| Internet | 33 | 16.8% |
| Radio | 4 | 2.0% |
| Request for Dispute Assistance | 1 | 0.5% |
Phone complaints
122 complaints were recorded in this category, representing 62.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 92 | 75.4% |
| Availability (including rural call completion) | 8 | 6.6% |
| Billing | 8 | 6.6% |
| Equipment | 6 | 4.9% |
| Privacy | 5 | 4.1% |
| Interference (including signal jammers) | 2 | 1.6% |
| Number Portability (keeping your number if you change providers) | 1 | 0.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
TV complaints
36 complaints were recorded in this category, representing 18.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 9 | 25.0% |
| Billing | 9 | 25.0% |
| Indecency | 6 | 16.7% |
| Equipment | 5 | 13.9% |
| Loud Commercials | 4 | 11.1% |
| Interference | 3 | 8.3% |
Complaints in this category covered a range of issues, including Availability, Billing and Indecency.
Internet complaints
33 complaints were recorded in this category, representing 16.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 9 | 27.3% |
| Availability | 6 | 18.2% |
| Privacy | 5 | 15.2% |
| Speed | 5 | 15.2% |
| Interference | 3 | 9.1% |
| Open Internet/Net Neutrality | 3 | 9.1% |
| Equipment | 2 | 6.1% |
Complaints in this category covered a range of issues, including Billing, Availability and Privacy.
Unwanted calls
A total of 92 complaints relating to unwanted calls were recorded on this date, representing 46.9% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (281) 204-0500 | 6 | 6.5% |
| (800) 288-2020 | 2 | 2.2% |
| (919) 666-3654 | 2 | 2.2% |
| (201) 864-7890 | 1 | 1.1% |
| (202) 203-1232 | 1 | 1.1% |
| (203) 486-9977 | 1 | 1.1% |
| (205) 723-0314 | 1 | 1.1% |
| (212) 555-9999 | 1 | 1.1% |
| (240) 261-2630 | 1 | 1.1% |
| (253) 370-5420 | 1 | 1.1% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (281) 204-0500 | 7 | 7.6% |
| (800) 917-9837 | 2 | 2.2% |
| (202) 337-1956 | 1 | 1.1% |
| (202) 516-1438 | 1 | 1.1% |
| (202) 769-3787 | 1 | 1.1% |
| (213) 201-1765 | 1 | 1.1% |
| (232) 238-4917 | 1 | 1.1% |
| (319) 432-0491 | 1 | 1.1% |
| (404) 400-3723 | 1 | 1.1% |
| (405) 840-0628 | 1 | 1.1% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (281) 204-0500 stood out as the most frequently reported business contact number.
- (281) 204-0500 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.