FCC Consumer Complaints – 28 May 2018
Introduction
On Monday, 28 May 2018, 399 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 196 complaints recorded the day before. The complaints came from 47 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 240 complaints.
Key statistics
- Total complaints
- 399
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (240)
- Most reported state/territory
- California (52)
Where the complaints came from
The 399 complaints recorded on 28 May 2018 were submitted from 293 cities across 47 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 52 | 13.0% |
| Florida | 35 | 8.8% |
| Texas | 33 | 8.3% |
| Georgia | 24 | 6.0% |
| Ohio | 19 | 4.8% |
| North Carolina | 18 | 4.5% |
| Pennsylvania | 16 | 4.0% |
| Maryland | 13 | 3.3% |
| Washington | 13 | 3.3% |
| Colorado | 12 | 3.0% |
| Other states and territories | 164 | 41.1% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 313 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 313 | 78.4% |
| Internet | 40 | 10.0% |
| TV | 39 | 9.8% |
| Radio | 5 | 1.3% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
313 complaints were recorded in this category, representing 78.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 240 | 76.7% |
| Billing | 23 | 7.3% |
| Equipment | 19 | 6.1% |
| Privacy | 10 | 3.2% |
| Junk Faxes | 8 | 2.6% |
| Availability (including rural call completion) | 7 | 2.2% |
| Number Portability (keeping your number if you change providers) | 3 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.6% |
| Interference (including signal jammers) | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Privacy.
Internet complaints
40 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Speed | 11 | 27.5% |
| Billing | 8 | 20.0% |
| Availability | 6 | 15.0% |
| Interference | 5 | 12.5% |
| Privacy | 5 | 12.5% |
| Equipment | 4 | 10.0% |
| Open Internet/Net Neutrality | 1 | 2.5% |
The remaining complaints in this category were spread across several issues, including Speed, Billing and Availability.
TV complaints
39 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 28.2% |
| Billing | 11 | 28.2% |
| Loud Commercials | 10 | 25.6% |
| Equipment | 4 | 10.3% |
| Indecency | 1 | 2.6% |
| Interference | 1 | 2.6% |
| Privacy | 1 | 2.6% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Loud Commercials.
Unwanted calls
There were 240 complaints relating to unwanted calls on this date, representing 60.2% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (814) 245-3955 | 8 | 3.3% |
| (281) 204-0500 | 5 | 2.1% |
| (469) 210-9257 | 5 | 2.1% |
| (202) 335-4602 | 2 | 0.8% |
| (202) 860-3406 | 2 | 0.8% |
| (213) 546-6472 | 2 | 0.8% |
| (239) 230-1761 | 2 | 0.8% |
| (323) 993-9889 | 2 | 0.8% |
| (402) 454-3457 | 2 | 0.8% |
| (505) 210-7610 | 2 | 0.8% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (814) 245-3955 | 6 | 2.5% |
| (323) 993-9889 | 2 | 0.8% |
| (469) 210-9257 | 2 | 0.8% |
| (570) 536-0158 | 2 | 0.8% |
| (714) 980-4446 | 2 | 0.8% |
| (804) 331-2112 | 2 | 0.8% |
| (845) 478-9565 | 2 | 0.8% |
| (202) 495-1314 | 1 | 0.4% |
| (202) 754-8576 | 1 | 0.4% |
| (202) 888-8931 | 1 | 0.4% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (814) 245-3955 stood out as the most frequently reported business contact number.
- (814) 245-3955 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.