FCC Consumer Complaints – 29 May 2018
Introduction
On 29 May 2018, the Federal Communications Commission recorded 1221 consumer complaints relating to telecommunications services, this was higher than the 399 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 812 complaints recorded.
Key statistics
- Total complaints
- 1221
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (812)
- Most reported state/territory
- California (129)
Where the complaints came from
On 29 May 2018, the 1221 complaints recorded by the Federal Communications Commission were reported from 773 cities across 52 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 129 | 10.6% |
| Texas | 113 | 9.3% |
| Florida | 91 | 7.5% |
| North Carolina | 72 | 5.9% |
| Virginia | 62 | 5.1% |
| New York | 58 | 4.8% |
| Georgia | 42 | 3.4% |
| Michigan | 42 | 3.4% |
| Washington | 36 | 2.9% |
| Pennsylvania | 35 | 2.9% |
| Other states and territories | 537 | 44.0% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 1002 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1002 | 82.1% |
| TV | 111 | 9.1% |
| Internet | 92 | 7.5% |
| Radio | 9 | 0.7% |
| Accessibility | 7 | 0.6% |
Phone complaints
1002 complaints were recorded in this category, representing 82.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 812 | 81.0% |
| Billing | 81 | 8.1% |
| Equipment | 21 | 2.1% |
| Privacy | 19 | 1.9% |
| Availability (including rural call completion) | 17 | 1.7% |
| Number Portability (keeping your number if you change providers) | 16 | 1.6% |
| Junk Faxes | 13 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.1% |
| Interference (including signal jammers) | 11 | 1.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Privacy among the most common.
TV complaints
111 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 49 | 44.1% |
| Availability | 28 | 25.2% |
| Equipment | 12 | 10.8% |
| Indecency | 8 | 7.2% |
| Loud Commercials | 5 | 4.5% |
| Interference | 4 | 3.6% |
| Privacy | 4 | 3.6% |
| Open Internet/Net Neutrality | 1 | 0.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
92 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 33.7% |
| Availability | 25 | 27.2% |
| Interference | 10 | 10.9% |
| Speed | 10 | 10.9% |
| Equipment | 7 | 7.6% |
| Privacy | 6 | 6.5% |
| Open Internet/Net Neutrality | 3 | 3.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 812 complaints relating to unwanted calls on this date, representing 66.5% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (727) 205-6816 | 15 | 1.8% |
| (909) 967-0430 | 9 | 1.1% |
| (814) 245-3955 | 5 | 0.6% |
| (323) 993-9889 | 4 | 0.5% |
| (239) 238-1232 | 3 | 0.4% |
| (510) 422-0300 | 3 | 0.4% |
| (518) 636-6844 | 3 | 0.4% |
| (585) 633-1455 | 3 | 0.4% |
| (703) 921-4476 | 3 | 0.4% |
| (202) 860-3418 | 2 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (727) 205-6816 | 10 | 1.2% |
| (909) 967-0430 | 8 | 1.0% |
| (814) 245-3955 | 4 | 0.5% |
| (510) 422-0300 | 3 | 0.4% |
| (510) 422-0700 | 3 | 0.4% |
| (518) 615-6705 | 3 | 0.4% |
| (518) 636-6844 | 3 | 0.4% |
| (585) 626-6724 | 3 | 0.4% |
| (585) 633-1455 | 3 | 0.4% |
| (631) 440-6221 | 3 | 0.4% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (727) 205-6816 stood out as both the most frequently reported business contact number and the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.