FCC Consumer Complaints – 30 May 2018
Introduction
The Federal Communications Commission recorded 1332 consumer complaints on 30 May 2018 relating to telecommunications services, this was higher than the 1221 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 970 complaints.
Key statistics
- Total complaints
- 1332
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (970)
- Most reported state/territory
- California (154)
Where the complaints came from
Across 870 cities in 52 states and territories, a total of 1332 complaints were recorded on 30 May 2018. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 154 | 11.6% |
| Florida | 120 | 9.0% |
| Texas | 110 | 8.3% |
| New York | 68 | 5.1% |
| Ohio | 54 | 4.1% |
| Virginia | 52 | 3.9% |
| Washington | 52 | 3.9% |
| Georgia | 49 | 3.7% |
| North Carolina | 42 | 3.2% |
| Pennsylvania | 40 | 3.0% |
| Other states and territories | 589 | 44.2% |
Location highlight
Complaints in California were reported across 98 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 1138 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 1138 | 85.4% |
| Internet | 96 | 7.2% |
| TV | 80 | 6.0% |
| Radio | 12 | 0.9% |
| Accessibility | 3 | 0.2% |
| Emergency | 3 | 0.2% |
Phone complaints
1138 complaints were recorded in this category, representing 85.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 970 | 85.2% |
| Billing | 68 | 6.0% |
| Equipment | 27 | 2.4% |
| Availability (including rural call completion) | 20 | 1.8% |
| Privacy | 18 | 1.6% |
| Number Portability (keeping your number if you change providers) | 15 | 1.3% |
| Junk Faxes | 14 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.4% |
| Interference (including signal jammers) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
96 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 29.2% |
| Availability | 25 | 26.0% |
| Speed | 20 | 20.8% |
| Privacy | 8 | 8.3% |
| Equipment | 7 | 7.3% |
| Interference | 6 | 6.3% |
| Open Internet/Net Neutrality | 2 | 2.1% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
80 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 42 | 52.5% |
| Availability | 17 | 21.3% |
| Indecency | 9 | 11.3% |
| Equipment | 6 | 7.5% |
| Loud Commercials | 5 | 6.3% |
| Privacy | 1 | 1.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
970 complaints relating to unwanted calls were recorded on this date, accounting for 72.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (312) 312-9771 | 22 | 2.3% |
| (339) 333-6655 | 8 | 0.8% |
| (909) 967-0430 | 7 | 0.7% |
| (800) 945-2000 | 6 | 0.6% |
| (716) 381-4033 | 5 | 0.5% |
| (727) 205-6816 | 4 | 0.4% |
| (319) 225-2013 | 3 | 0.3% |
| (714) 980-4446 | 3 | 0.3% |
| (716) 371-9800 | 3 | 0.3% |
| (740) 217-1077 | 3 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (312) 312-9771 | 15 | 1.5% |
| (339) 333-6655 | 7 | 0.7% |
| (909) 967-0430 | 6 | 0.6% |
| (555) 555-5555 | 5 | 0.5% |
| (800) 945-2000 | 5 | 0.5% |
| (319) 225-2013 | 4 | 0.4% |
| (585) 479-7994 | 4 | 0.4% |
| (716) 371-9800 | 4 | 0.4% |
| (716) 381-4033 | 4 | 0.4% |
| (844) 251-8665 | 4 | 0.4% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (312) 312-9771 stood out as the most frequently reported business contact number.
- (312) 312-9771 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.