FCC Consumer Complaints – 12 January 2019
Introduction
On Saturday, 12 January 2019, the Federal Communications Commission recorded 8 consumer complaints relating to telecommunications services, complaint volume increased from 3 complaints the day before. The complaints came from 7 states and territories, with New York recording the largest share of reports at 2 complaints. No single issue type accounted for a clearly higher number of complaints.
This date falls within a government shutdown period from 22 December 2018 to 25 January 2019. Complaint volumes during this period may be lower than usual.
Key statistics
- Total complaints
- 8
- States & territories reporting
- 7
- Most reported state/territory
- New York (2)
Where the complaints came from
On 12 January 2019, the 8 complaints recorded by the Federal Communications Commission were reported from 8 cities across 7 states and territories. Given the low volume of complaints recorded on this date, further analysis of their geographic distribution is not provided.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| New York | 2 | 25.0% |
| California | 1 | 12.5% |
| Georgia | 1 | 12.5% |
| Idaho | 1 | 12.5% |
| New Hampshire | 1 | 12.5% |
| Oklahoma | 1 | 12.5% |
| Texas | 1 | 12.5% |
What the complaints were about
The complaints recorded on this date were spread across 3 complaint categories. Phone was the most reported category, with 4 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 4 | 50.0% |
| Internet | 3 | 37.5% |
| TV | 1 | 12.5% |
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.