FCC Consumer Complaints – 28 March 2020
Introduction
A total of 300 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 28 March 2020, this represented a decline from the 593 complaints recorded the previous day. Complaints were reported across 45 states and territories, with Florida slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 300
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (98)
- Most reported state/territory
- Florida (34)
Where the complaints came from
The 300 complaints recorded on 28 March 2020 originated from 235 cities across 45 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 34 | 11.3% |
| California | 30 | 10.0% |
| Texas | 22 | 7.3% |
| Arizona | 14 | 4.7% |
| New Jersey | 14 | 4.7% |
| Ohio | 13 | 4.3% |
| Illinois | 12 | 4.0% |
| Maryland | 11 | 3.7% |
| Virginia | 11 | 3.7% |
| Kentucky | 10 | 3.3% |
| Other states and territories | 129 | 43.0% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 160 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 160 | 53.3% |
| Internet | 90 | 30.0% |
| TV | 42 | 14.0% |
| Radio | 6 | 2.0% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
160 complaints were recorded in this category, representing 53.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 98 | 61.3% |
| Billing | 22 | 13.8% |
| Equipment | 11 | 6.9% |
| Availability (including rural call completion) | 7 | 4.4% |
| Privacy | 7 | 4.4% |
| Interference (including signal jammers) | 5 | 3.1% |
| Number Portability (keeping your number if you change providers) | 4 | 2.5% |
| Junk Faxes | 3 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.3% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
90 complaints were recorded in this category, representing 30.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 38 | 42.2% |
| Billing | 30 | 33.3% |
| Speed | 10 | 11.1% |
| Privacy | 6 | 6.7% |
| Interference | 4 | 4.4% |
| Equipment | 2 | 2.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
42 complaints were recorded in this category, representing 14.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 47.6% |
| Availability | 15 | 35.7% |
| Equipment | 2 | 4.8% |
| Indecency | 2 | 4.8% |
| Loud Commercials | 2 | 4.8% |
| Interference | 1 | 2.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.