FCC Consumer Complaints – 29 March 2020
Introduction
On Sunday, 29 March 2020, 240 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 300 complaints the previous day. Reports were received from 41 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 240
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (69)
- Most reported state/territory
- California (38)
Where the complaints came from
The 240 complaints recorded on 29 March 2020 originated from 191 cities across 41 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 38 | 15.8% |
| Texas | 21 | 8.8% |
| Florida | 19 | 7.9% |
| Arizona | 14 | 5.8% |
| Illinois | 12 | 5.0% |
| New York | 12 | 5.0% |
| Washington | 11 | 4.6% |
| Pennsylvania | 10 | 4.2% |
| Michigan | 9 | 3.8% |
| North Carolina | 8 | 3.3% |
| Other states and territories | 86 | 35.8% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 119 complaints. This was followed by Internet, which accounted for 73 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 119 | 49.6% |
| Internet | 73 | 30.4% |
| TV | 39 | 16.3% |
| Accessibility | 3 | 1.3% |
| Emergency | 3 | 1.3% |
| Radio | 3 | 1.3% |
Phone complaints
119 complaints were recorded in this category, representing 49.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 69 | 58.0% |
| Billing | 21 | 17.6% |
| Equipment | 11 | 9.2% |
| Privacy | 7 | 5.9% |
| Availability (including rural call completion) | 5 | 4.2% |
| Number Portability (keeping your number if you change providers) | 4 | 3.4% |
| Interference (including signal jammers) | 2 | 1.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Privacy among the most common.
Internet complaints
73 complaints were recorded in this category, representing 30.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 24 | 32.9% |
| Billing | 24 | 32.9% |
| Speed | 11 | 15.1% |
| Privacy | 9 | 12.3% |
| Interference | 3 | 4.1% |
| Equipment | 2 | 2.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
39 complaints were recorded in this category, representing 16.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 48.7% |
| Availability | 10 | 25.6% |
| Loud Commercials | 5 | 12.8% |
| Indecency | 2 | 5.1% |
| Equipment | 1 | 2.6% |
| Interference | 1 | 2.6% |
| Privacy | 1 | 2.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.