FCC Consumer Complaints – 24 October 2020
Introduction
On Saturday, 24 October 2020, 461 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1072 complaints the day before. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 264 complaints.
Key statistics
- Total complaints
- 461
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (264)
- Most reported state/territory
- California (49)
Where the complaints came from
The 461 complaints recorded on 24 October 2020 originated from 335 cities across 47 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 49 | 10.6% |
| Texas | 40 | 8.7% |
| Florida | 37 | 8.0% |
| New York | 27 | 5.9% |
| Pennsylvania | 19 | 4.1% |
| Georgia | 18 | 3.9% |
| Illinois | 17 | 3.7% |
| New Jersey | 16 | 3.5% |
| Ohio | 15 | 3.3% |
| Colorado | 14 | 3.0% |
| Other states and territories | 209 | 45.3% |
What the complaints were about
A total of 4 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 330 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 330 | 71.6% |
| Internet | 78 | 16.9% |
| TV | 45 | 9.8% |
| Radio | 8 | 1.7% |
Phone complaints
330 complaints were recorded in this category, representing 71.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 264 | 80.0% |
| Billing | 24 | 7.3% |
| Availability (including rural call completion) | 20 | 6.1% |
| Equipment | 5 | 1.5% |
| Privacy | 5 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.2% |
| Interference (including signal jammers) | 4 | 1.2% |
| Number Portability (keeping your number if you change providers) | 3 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
78 complaints were recorded in this category, representing 16.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 38 | 48.7% |
| Billing | 22 | 28.2% |
| Speed | 11 | 14.1% |
| Interference | 4 | 5.1% |
| Privacy | 2 | 2.6% |
| Equipment | 1 | 1.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
45 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 40.0% |
| Loud Commercials | 11 | 24.4% |
| Indecency | 8 | 17.8% |
| Availability | 6 | 13.3% |
| Equipment | 1 | 2.2% |
| Interference | 1 | 2.2% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.