FCC Consumer Complaints – 25 October 2020
Introduction
On Sunday, 25 October 2020, 351 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 461 complaints recorded the previous day. Complaints were reported across 46 states and territories, with Texas slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 191 complaints recorded.
Key statistics
- Total complaints
- 351
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (191)
- Most reported state/territory
- Texas (40)
Where the complaints came from
Reports recorded on 25 October 2020 show 351 complaints originating from 262 cities across 46 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 40 | 11.4% |
| California | 29 | 8.3% |
| Pennsylvania | 27 | 7.7% |
| New York | 20 | 5.7% |
| Florida | 18 | 5.1% |
| Kentucky | 17 | 4.8% |
| Georgia | 15 | 4.3% |
| Indiana | 15 | 4.3% |
| Illinois | 13 | 3.7% |
| North Carolina | 13 | 3.7% |
| Other states and territories | 144 | 41.0% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 238 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 238 | 67.8% |
| Internet | 72 | 20.5% |
| TV | 34 | 9.7% |
| Accessibility | 4 | 1.1% |
| Radio | 2 | 0.6% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
238 complaints were recorded in this category, representing 67.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 191 | 80.3% |
| Billing | 16 | 6.7% |
| Equipment | 10 | 4.2% |
| Availability (including rural call completion) | 7 | 2.9% |
| Number Portability (keeping your number if you change providers) | 6 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.3% |
| Privacy | 3 | 1.3% |
| Interference (including signal jammers) | 2 | 0.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
72 complaints were recorded in this category, representing 20.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 30.6% |
| Billing | 21 | 29.2% |
| Speed | 14 | 19.4% |
| Equipment | 6 | 8.3% |
| Interference | 6 | 8.3% |
| Privacy | 3 | 4.2% |
A broad mix of issues was reported in this category, with Availability, Billing and Speed among the most common.
TV complaints
34 complaints were recorded in this category, representing 9.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 10 | 29.4% |
| Loud Commercials | 10 | 29.4% |
| Billing | 6 | 17.6% |
| Indecency | 5 | 14.7% |
| Equipment | 3 | 8.8% |
A broad mix of issues was reported in this category, with Availability, Loud Commercials and Billing among the most common.
Unwanted calls
A total of 191 complaints relating to unwanted calls were recorded on this date, representing 54.4% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 7 | 3.7% |
| (855) 523-6111 | 3 | 1.6% |
| (720) 874-1092 | 2 | 1.0% |
| (859) 379-4961 | 2 | 1.0% |
| (208) 262-0000 | 1 | 0.5% |
| (216) 294-5606 | 1 | 0.5% |
| (216) 304-7783 | 1 | 0.5% |
| (216) 327-0319 | 1 | 0.5% |
| (216) 327-8047 | 1 | 0.5% |
| (216) 327-8951 | 1 | 0.5% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.