FCC Consumer Complaints – 26 October 2020
Introduction
The Federal Communications Commission recorded 883 consumer complaints on Monday, 26 October 2020 relating to telecommunications services, this was higher than the 351 complaints recorded the previous day. Reports were received from 51 states and territories, with Florida recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 509 complaints.
Key statistics
- Total complaints
- 883
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (509)
- Most reported state/territory
- Florida (81)
Where the complaints came from
Reports recorded on 26 October 2020 show 883 complaints originating from 630 cities across 51 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 81 | 9.2% |
| California | 70 | 7.9% |
| Texas | 69 | 7.8% |
| New York | 58 | 6.6% |
| Pennsylvania | 37 | 4.2% |
| Colorado | 35 | 4.0% |
| Virginia | 35 | 4.0% |
| Illinois | 33 | 3.7% |
| Georgia | 32 | 3.6% |
| North Carolina | 30 | 3.4% |
| Other states and territories | 397 | 45.0% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 646 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 646 | 73.2% |
| Internet | 129 | 14.6% |
| TV | 90 | 10.2% |
| Radio | 12 | 1.4% |
| Accessibility | 6 | 0.7% |
Phone complaints
646 complaints were recorded in this category, representing 73.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 509 | 78.8% |
| Billing | 44 | 6.8% |
| Equipment | 30 | 4.6% |
| Availability (including rural call completion) | 22 | 3.4% |
| Privacy | 15 | 2.3% |
| Number Portability (keeping your number if you change providers) | 12 | 1.9% |
| Junk Faxes | 5 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.6% |
| Interference (including signal jammers) | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
129 complaints were recorded in this category, representing 14.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 54 | 41.9% |
| Billing | 39 | 30.2% |
| Speed | 16 | 12.4% |
| Equipment | 8 | 6.2% |
| Interference | 8 | 6.2% |
| Privacy | 4 | 3.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
90 complaints were recorded in this category, representing 10.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 51.1% |
| Availability | 19 | 21.1% |
| Indecency | 10 | 11.1% |
| Loud Commercials | 9 | 10.0% |
| Equipment | 5 | 5.6% |
| Interference | 1 | 1.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 509 complaints relating to unwanted calls on this date, representing 57.6% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 5 | 1.0% |
| (202) 262-8805 | 3 | 0.6% |
| (252) 429-1764 | 2 | 0.4% |
| (510) 408-9507 | 2 | 0.4% |
| (844) 989-1708 | 2 | 0.4% |
| (910) 877-0768 | 2 | 0.4% |
| (925) 209-2715 | 2 | 0.4% |
| (202) 455-8104 | 1 | 0.2% |
| (202) 788-7108 | 1 | 0.2% |
| (202) 926-2853 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.