FCC Consumer Complaints – 4 July 2025
Introduction
On 4 July 2025, the Federal Communications Commission recorded 463 consumer complaints relating to telecommunications services, this represented a decline from the 1023 complaints recorded the day before. Complaints were reported across 47 states and territories, with Texas slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 463
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (177)
- Most reported state/territory
- Texas (50)
Where the complaints came from
A total of 463 complaints were recorded on 4 July 2025, with reports originating from 344 cities in 47 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 50 | 10.8% |
| California | 44 | 9.5% |
| Florida | 24 | 5.2% |
| Washington | 22 | 4.8% |
| Louisiana | 21 | 4.5% |
| New York | 21 | 4.5% |
| North Carolina | 20 | 4.3% |
| Georgia | 17 | 3.7% |
| Illinois | 16 | 3.5% |
| Massachusetts | 16 | 3.5% |
| Other states and territories | 212 | 45.8% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 329 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 329 | 71.1% |
| Internet | 98 | 21.2% |
| TV | 21 | 4.5% |
| Radio | 9 | 1.9% |
| Accessibility | 3 | 0.6% |
| Emergency | 3 | 0.6% |
Phone complaints
329 complaints were recorded in this category, representing 71.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 177 | 53.8% |
| Billing | 51 | 15.5% |
| Availability (including rural call completion) | 36 | 10.9% |
| Equipment | 28 | 8.5% |
| Number Portability (keeping your number if you change providers) | 15 | 4.6% |
| Cramming (unauthorized charges on your phone bill) | 7 | 2.1% |
| Interference (including signal jammers) | 6 | 1.8% |
| Privacy | 5 | 1.5% |
| Rural Call Completion | 1 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
98 complaints were recorded in this category, representing 21.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 35 | 35.7% |
| Billing | 33 | 33.7% |
| Speed | 14 | 14.3% |
| Interference | 7 | 7.1% |
| Privacy | 5 | 5.1% |
| Equipment | 4 | 4.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.