FCC Consumer Complaints – 5 July 2025
Introduction
On 5 July 2025, 392 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 463 complaints recorded the day before. The complaints came from 45 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 145 complaints.
Key statistics
- Total complaints
- 392
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (145)
- Most reported state/territory
- California (41)
Where the complaints came from
Across 287 cities in 45 states and territories, a total of 392 complaints were recorded on 5 July 2025. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 41 | 10.5% |
| Texas | 39 | 9.9% |
| Florida | 30 | 7.7% |
| Virginia | 25 | 6.4% |
| New York | 19 | 4.8% |
| Illinois | 16 | 4.1% |
| New Jersey | 15 | 3.8% |
| North Carolina | 13 | 3.3% |
| Washington | 11 | 2.8% |
| Alabama | 10 | 2.6% |
| Other states and territories | 173 | 44.1% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 263 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 263 | 67.1% |
| Internet | 91 | 23.2% |
| TV | 17 | 4.3% |
| Radio | 12 | 3.1% |
| Emergency | 5 | 1.3% |
| Accessibility | 4 | 1.0% |
Phone complaints
263 complaints were recorded in this category, representing 67.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 145 | 55.1% |
| Billing | 38 | 14.4% |
| Availability (including rural call completion) | 19 | 7.2% |
| Equipment | 17 | 6.5% |
| Number Portability (keeping your number if you change providers) | 14 | 5.3% |
| Interference (including signal jammers) | 10 | 3.8% |
| Cramming (unauthorized charges on your phone bill) | 8 | 3.0% |
| Privacy | 8 | 3.0% |
| Slamming (change of your carrier without permission) | 4 | 1.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
91 complaints were recorded in this category, representing 23.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 34 | 37.4% |
| Billing | 27 | 29.7% |
| Speed | 13 | 14.3% |
| Interference | 7 | 7.7% |
| Equipment | 5 | 5.5% |
| Privacy | 5 | 5.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.