FCC Consumer Complaints – 6 July 2025
Introduction
The Federal Communications Commission recorded 386 consumer complaints on 6 July 2025 relating to telecommunications services, complaint volume fell from 392 complaints the day before. The complaints came from 47 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 386
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (93)
- Most reported state/territory
- California (47)
Where the complaints came from
On 6 July 2025, the 386 complaints recorded by the Federal Communications Commission were reported from 294 cities across 47 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 47 | 12.2% |
| Florida | 34 | 8.8% |
| Washington | 26 | 6.7% |
| Texas | 24 | 6.2% |
| Pennsylvania | 21 | 5.4% |
| New York | 17 | 4.4% |
| Maryland | 16 | 4.1% |
| Michigan | 13 | 3.4% |
| Illinois | 12 | 3.1% |
| Georgia | 11 | 2.8% |
| Other states and territories | 165 | 42.7% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 230 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 230 | 59.6% |
| Internet | 100 | 25.9% |
| TV | 32 | 8.3% |
| Radio | 12 | 3.1% |
| Emergency | 7 | 1.8% |
| Accessibility | 4 | 1.0% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
230 complaints were recorded in this category, representing 59.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 93 | 40.4% |
| Billing | 49 | 21.3% |
| Availability (including rural call completion) | 31 | 13.5% |
| Equipment | 23 | 10.0% |
| Number Portability (keeping your number if you change providers) | 15 | 6.5% |
| Privacy | 8 | 3.5% |
| Interference (including signal jammers) | 7 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.3% |
| Rural Call Completion | 1 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
100 complaints were recorded in this category, representing 25.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 40 | 40.0% |
| Billing | 27 | 27.0% |
| Equipment | 12 | 12.0% |
| Interference | 10 | 10.0% |
| Speed | 7 | 7.0% |
| Privacy | 4 | 4.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
32 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 7 | 21.9% |
| Loud Commercials | 7 | 21.9% |
| Availability | 6 | 18.8% |
| Indecency | 5 | 15.6% |
| Interference | 3 | 9.4% |
| Privacy | 3 | 9.4% |
| Equipment | 1 | 3.1% |
A broad mix of issues was reported in this category, with Billing, Loud Commercials and Availability among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.